(USA) GM Coach (Non-Complex) - WM

Walmart•Osprey, FL

6h•Onsite

About The Position

This role focuses on leading and developing teams, driving financial performance, and ensuring operational excellence within a designated store area. The GM Coach will be responsible for coaching associates, managing customer service, overseeing merchandise presentation, controlling expenses, and ensuring compliance with company policies. The position emphasizes a culture of belonging, integrity, customer focus, and continuous improvement.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Communicates and collaborates with all levels of associates regarding store operations, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance.
Models and demonstrates exceptional customer service standards to store associates.
Manages and supports customer service initiatives.
Ensures customer needs, complaints, and issues are successfully resolved.
Drives the financial performance and sales of the designated store area by reviewing Profit Loss statements and managing budgets.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently.
Promotes a belonging mindset in the workplace and recruits and develops qualified associates.
Coordinates, completes, and oversees job-related activities and assignments.
Develops and maintains relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, building accountability for and measuring progress.
Identifies and addresses improvement opportunities and demonstrates adaptability.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on data, insights, and analysis.
Balances short and long-term priorities.
Displays curiosity and a desire to learn.
Takes calculated risks, demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (for full-time and part-time associates, covers tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)