(USA) GM Coach (Non-Complex) - WM, Management
About The Position
This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The position models and demonstrates exceptional customer service standards, manages and supports customer service initiatives, ensures customer needs are resolved, and develops action plans to correct deficiencies. Additionally, it drives financial performance and sales by reviewing Profit Loss statements, managing budgets, forecasting, and controlling expenses. The role monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. It provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. The position also ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and implements related action plans. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and empowering all associates to thrive. It involves working collaboratively, building strong relationships, and communicating with impact, energy, and positivity. The role also focuses on attracting and retaining talent, empowering and developing talent, and recognizing others' contributions. Acting with integrity involves maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Serving customers means delivering results while putting the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. It also involves making decisions based on data, balancing priorities, and considering all stakeholders. Striving for excellence includes displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. It also drives continuous improvement, adopts new technologies and skills, and supports others through change.
Requirements
- 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Tours stores and provides feedback to associates.
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
- Communicates business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
- Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
- Ensures customer needs, complaints, and issues are successfully resolved.
- Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements.
- Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
- Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
- Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
- Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Creates opportunities for all associates to thrive and perform.
- Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Models the Walmart values to support and foster our culture.
- Holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Considers and adapts to how, where, and when customers shop.
- Applies the EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models to all plans.
- Makes decisions based on data, insights, and analysis.
- Balances short- and long-term priorities.
- Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
- Displays curiosity and a desire to learn.
- Takes calculated risks.
- Demonstrates courage and resilience.
- Encourages learning from mistakes.
- Drives continuous improvements.
- Adopts and encourages the use of new technologies and skills.
- Supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
