(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Galt, CA

11d•$71,000 - $80,000•Onsite

About The Position

This position leads and develops teams effectively by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The position models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, ensuring customer needs are met, and providing process improvement leadership. The role drives financial performance and sales by reviewing Profit Loss statements, managing budgets, forecasting, and controlling expenses. It also monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates. It ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and implements related action plans. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and empowering all associates to thrive. It involves working collaboratively, building strong and trusting relationships, and communicating with impact, energy, and positivity. The role attracts and retains talent, empowers and develops talent, and recognizes others' contributions. It also acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. The position supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world. It involves acting in a selfless manner and being humble, self-aware, honest, fair, and transparent. The role serves customers and members by delivering results with the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. It makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans. The role strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. It drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Requirements

2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback to associates.
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership.
Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements.
Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on data insights and analysis.
Balances short and long-term priorities and considers all stakeholders when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Performance-based bonus awards