Global Workplace Experience Performance Analyst

JLL•San Jose, CA

6d•$80,000 - $110,000•Hybrid

About The Position

JLL is seeking a Global Workplace Experience Performance Analyst to support the Workplace Experience and Performance teams. This role will focus on optimizing performance and reporting for Food Services, AV Support Services, and Workplace Experience across all regions. The primary goal is to drive strategic business value through data-driven insights, commercial optimization, and process excellence.

Requirements

Bachelor's degree in Hospitality Management, Business, Finance, Analytics, Economics, or related field.
Working knowledge of F&B financial principles, including COGs, labor management, and contribution margins.
4-6 years of experience in data analysis, business intelligence, or similar role.
Minimum 2 years of experience in F&B operations or hospitality services.
Strong analytical skills with proficiency in Excel and data visualization tools.
Excellent communication skills, both written and verbal.
Ability to translate complex data into actionable insights.
Knowledge of performance metrics and indicators preferred.
Understanding of food service KPIs including financial performance, participation rates, and compliance metrics.
Experience working in a global, multi-regional environment.
Analytical thinking and problem-solving orientation.
Attention to detail and accuracy.
Ability to work independently and as part of a global team.
Strong time management and organizational skills.
Proactive approach to identifying opportunities for improvement.
Excellent interpersonal skills with ability to communicate with all levels of management.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Develop, track, and report monthly operating metrics and KPIs for global workplace experience services including Food Services, AV, and FM Workplace Experience.
Develop benchmarking and pricing strategies for Food & Beverage programs (to include catering, beverage & snack programs, cafes, and third-party programs); partner with sourcing to identify pricing improvements.
Present complex performance metrics and insights to senior leadership through compelling data storytelling.
Drive performance excellence across the organization, ensuring service delivery teams meet business-critical requirements and performance standards.
Own development of governance presentations and other client engagements; consolidating relevant information and materials from disparate sources.
Monitor compliance with health and safety, food safety, and operational regulatory requirements.
Develop and maintain performance dashboards and reports for stakeholders.
Support data-driven decision making through accurate and timely analysis to include cost variances, labor productivity modeling, and PL performance to identify optimization opportunities.
Support team in conducting root cause analysis for performance failures and track corrective action implementation.