Global Travel Specialist

Capital Group•Irvine, CA

55d•Hybrid

About The Position

We are seeking a Global Travel Operations Specialist to oversee the operational delivery and continuous improvement of Capital Group’s global travel program. You’d serve as the primary liaison between internal stakeholders and external partners, overseeing travel systems, vendor performance, and program execution while leveraging data, automation, and AI to drive efficiency, results and satisfaction with the travel program. Operating with a high degree of autonomy, the Specialist leads global initiatives that enhance traveler experience, strengthen compliance, and optimize program performance, while ensuring effective risk management and adherence to global safety protocols.

Requirements

3+ years of experience in corporate travel management, preferably within a global program environment, with strong knowledge of travel operations, policies, and supplier engagement and negotiations.
Exceptional interpersonal skills with the ability to build relationships across all levels, negotiate effectively, and influence decision-making.
Strong communication skills and a hospitality-driven mindset, capable of effectively supporting and influencing travel arrangers, travelers, and key stakeholders to deliver a seamless, high-quality end-to-end travel experience.
Proven ability to manage relationships with travel vendors and partners, monitor performance against service-level agreements, and drive accountability through data-driven insights and collaboration.
Skilled in Concur Travel and other booking platforms; familiarity with AI-enabled tools and emerging technologies in travel.
Strong program and project management capabilities, with proven success in driving cost efficiencies, enforcing travel policies, and resolving complex issues.
Adept at data analysis, benchmarking, and applying innovative solutions to optimize travel operations.
Knowledgeable in global travel regulations, risk management, safety and security protocols, and digital transformation trends.
Demonstrate sound judgment, challenge the status quo, and proactively identify opportunities and solutions for program enhancement.

Responsibilities

Execute and drive delivery of the corporate travel program, acting as the primary liaison between internal stakeholders and external travel partners (e.g., Travel Management Company, airlines, hotels), and independently managing day-to-day operations and issue resolutions.
Own and optimize travel booking tools and platforms, ensuring appropriate configuration, functionality, policy alignment, and effective user experience.
Manage vendor performance and relationships, monitor service levels and key performance indicators, and work directly with suppliers to resolve issues and drive continuous improvement.
Exercise independent judgment and discretion in resolving complex travel-related issues, including guideline interpretation, supplier terms, and service disruptions, determining appropriate courses of action with operational, financial, associate experience and compliance implications.
Identify and implement process improvements, including the use of AI and automation, to enhance efficiency, scalability, and the traveler’s experience.
Execute global travel initiatives, communications, and training efforts, supporting program adoption, compliance, and continuous improvement.
Analyze travel data and program performance, identifying trends, risks, and cost-saving opportunities, and translating insights into actionable enhancements.
Support travel risk management and duty-of-care efforts, including traveler tracking, disruption response, and applying sound judgment in time-sensitive situations.
Produce dashboards and reporting to monitor performance, compliance, and sustainability, supporting informed decision-making and program transparency.
Performs additional responsibilities as assigned.
Produce strategic dashboards and reports to track performance, compliance and sustainability.