Global Travel & Expense Manager – Card & Expense Operations

Xylem•Charlotte, NC

1d•$125,000 - $145,000•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Global Travel & Expense Manager – Card & Expense Operations is responsible for the day‑to‑day management and ongoing optimization of the company’s global Corporate Card programs and SAP Concur Expense operations across 58 countries. This role plays a critical part in ensuring strong policy compliance, efficient and well‑controlled operations, and a positive employee experience. The position leads a global support team and partners closely with Finance, IT, and Procurement to enhance processes, systems, and controls while supporting the company’s global growth. This is a hybrid position based in our Charlotte, NC office. Job Summary: Global Travel & Expense Manager – Card & Expense Operations

Requirements

Bachelor’s degree in Finance, Accounting Business or related field
6–9 years of experience in global T&E, Corporate Card management
Strong experience with SAP Concur Expense and ERP integrations (e.g., SAP)
Experience managing global programs and working with shared service teams
Solid understanding of controls, compliance, and audit requirements
Strong analytical, communication, and stakeholder management skills

Responsibilities

Card & Expense Operations Manage global Corporate and Purchasing Card programs, including issuance, maintenance, and policy compliance
Oversee SAP Concur Expense operations, including workflows, audit rules, and user support
Monitor spend, usage, and compliance; drive resolution of exceptions and issues
Systems & Process Optimization Partner with IT to support Concur and ERP (SAP S/4HANA) integrations
Identify and implement automation and process improvements to enhance efficiency and control
Support system enhancements, upgrades, and issue resolution
Audit, Compliance & Controls Lead T&E audit activities (pre- and post-payment) and ensure adherence to policy and SOX controls
Partner with Internal Audit on reviews and remediation efforts
Analyze data to identify risks, trends, and improvement opportunities
Team Leadership & Service Delivery Lead an offshore/shared services team supporting expense processing, audits, and customer support
Define and monitor SLAs, KPIs, and CSAT metrics to ensure consistent, high-quality service delivery and positive employee experience
Drive team performance, training, and continuous improvement
Stakeholder Engagement & Reporting Serve as a key contact for global T&E and card-related matters
Partner cross-functionally to support program objectives and drive alignment
Deliver training, communications, and change management related to policy updates and system enhancements.
Deliver reporting and insights on spend, compliance, and operational performance

Benefits

Medical, Dental, Vision plans
401(k) with company contribution
paid time off
paid parental leave
tuition reimbursement
Paid parental leave, maternity support, and fertility benefits
Flexibility and hybrid work options where applicable
Health, dental, and vision insurance from day one
Emotional health and wellness programs and Volunteer program (Watermark)
Paid time off (PTO)/Flexible time off (FTO) and paid holidays
Career development, advancement, tuition reimbursement, and student loan forgiveness
Generous retirement savings plan with company contribution
Employee recognition and discount programs