Global Training Coordinator

Manhattan Associates • Atlanta, GA

1d • Hybrid

About The Position

Manhattan is seeking a Global Training Coordinator to support our mission of delivering world-class training experiences for our customers and internal teams. In this role, you’ll serve as a key operational hub within Manhattan’s Education Services Organization (ESO), coordinating global logistics, managing learning systems, and leveraging modern tools including AI-enabled solutions to support seamless delivery of instructor-led, virtual, and digital training programs.

Requirements

• Proactive problem solver capable of managing last-minute schedule or scope changes with minimal disruption.
• Strong organizational and multitasking abilities, with consistent follow-through.
• Demonstrated ability to meet deadlines across multiple time zones and concurrent programs.
• Excellent written and verbal communication skills with professional interaction across customers, instructors, and internal teams.
• High attention to detail and ownership mindset regarding data accuracy, logistics, and learner experience.
• Comfort working cross-functionally in a global, fast-paced, and evolving environment.
• Willingness to learn new systems and tools as the training tech stack evolves.
• Comfort using AI-powered tools for drafting communications, analyzing data, or automating routine tasks.
• 2–4 years of experience in training coordination, event operations, customer enablement, sales operations, or a related role.
• Bachelor’s degree in business, Education, Communications, or a related field (or equivalent work experience).

Nice To Haves

• Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling, PowerPoint/Word for materials).
• Experience with Learning Management Systems (LMS), preferably Saba or Cornerstone.
• Experience with Salesforce or other CRM platforms.
• Familiarity with SharePoint or similar document management tools.
• Experience with virtual meeting platforms such as Zoom, Teams, or Webex.
• Familiarity with AI or automation tools and interest in leveraging them for training operations.

Responsibilities

• Coordinate global training programs, including public classes, private customer sessions, and internal enablement.
• Schedule instructors, classrooms, and virtual sessions to ensure optimal utilization across time zones.
• Manage participant communications such as invitations, confirmations, pre-work, and follow-up to ensure a consistent learner experience.
• Track attendance, completion, and certification credits in the LMS and supporting systems.
• Prepare training and utilization reports for internal stakeholders and clients, identifying trends and improvement opportunities.
• Administer the Learning Management System (LMS), including user accounts, registrations, course offerings, pricing, and certifications.
• Maintain accurate training records in Salesforce and other systems of record.
• Support virtual and digital learning experiences, including setup, access, troubleshooting, and basic platform support.
• Collaborate with ESO team members to publish and update digital course assets such as recordings, documents, and evaluations.
• Support marketing and promotion of training offerings through course listings, email communications, and partner outreach.
• Coordinate production and distribution of training materials, ensuring global version accuracy.
• Assist with end-of-month financial reporting and billing for training events, including reconciliation of attendance, fees, and discounts.
• Monitor shared inboxes and request channels to triage, respond to, and fulfill training-related inquiries

Benefits

• Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.
• Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.
• Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.
• Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.
• Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level