Global Trade Digital Strategist

Allyn International Services, Inc.•Fort Myers, FL

18h•$50,000 - $55,000•Onsite

About The Position

The Global Trade Digital Strategist is responsible for supporting the needs of the Trade Compliance team and clients associated with CIMS, Allyn’s proprietary Trade Compliance Software. This role involves coordinating with the Trade team and the IT team as well as occasionally with Clients and other Suppliers such as brokers.

Requirements

Microsoft Word, Excel, Outlook, Access (advanced skills)
Detail oriented with excellent oral and written communication skills
Dependable decision making abilities
Excellent customer service and ability to provide debugging
Proactively takes initiative and seeks opportunities for process improvement
Ability to work in a teamwork environment
Effective time management and prioritization skills
Self-motivated & must be able to work independently and meet deadlines
Manage independently client IT related projects
Critical Thinking Skills
Ability of managing multiple tasks and project at once
Excellent prioritization management
Data Mapping Skills

Nice To Haves

Bachelor’s or equivalent college degree preferred
Excellent Time & Workload Management and Organizational Skills
Ability to solve problems creatively
Excellent analytical skills
IT Related Trouble Shooting experience
Resourceful with excellent interpersonal skills
Data manipulation and data analysis skill

Responsibilities

Support new SaaS development projects including but not limited to the following: assist with client sessions to understand needs and parameters of the project, write and submit features to Allyn IT development team, assist with testing new functionality
Communicate with the IT development team to answer any questions and clarify the desired functionality.
Coordinate with the IT development team to ensure priorities and urgency levels are understood, and follow up to ensure projects are completed on time.
Manage onboarding of new clients in CIMS including but not limited to the following: identify whether client user access is needed and provide if necessary, identify audit logic parameters as applicable, submit features to IT development team to create new business, setup audit, create new dashboards, etc.
Manage onboarding of Brokers into CIMS system including but not limited to the following: create and maintain an onboarding packet to be shared with brokers, set up users within CIMS, provide training on CIMS use to broker team, map data feeds to be sent to and received from broker systems, submit features to IT development team to create new business, setup FTP, etc.
Set up new users with access to the system and adjust user access when needed
Develop and manage a detailed project schedule and work plan
Assist with standardizing and documenting Allyn systems (mapping, fields, reports, etc.)
Provide support to internal and external teams regarding bugs in CIMS software, including troubleshooting and following up with Allyn IT development team to resolve issues
Meet regularly with internal team to solicit feedback and ideas regarding bugs or suggestions for system improvement.
Support other projects and tasks as needed upon request from the Global Trade Compliance Director
Run standard reports and metrics on a regular basis. Analyze and review findings with Senior Global Trade Consultant and Global Trade Compliance Director
Ensure client satisfaction
Exhibit Allyn core values
Possible travel to client locations as needed
Participate in writing publications and articles
Develop and implement process improvements
Maintain and abide by SOPs and work instruction