Global Technology Support Technician

UPS•Lafayette, LA

4d•Onsite

About The Position

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Requirements

Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
Must have a valid drivers license - Required
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Ability to communicate highly technical information to both technical and non-technical users
Knowledge of Microsoft Operating Systems (operating systems/software)
Experience with VPN, Remote Desktop Apps, Active Directory and various Web browsers
Technical Certifications such as A+, Network+
Technical work experience
Experience troubleshooting thermal printers

Responsibilities

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
May require coding, programming, and/or integration with external customer technology and systems.
Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
Provides technical training and development to departmental resources and customers.
Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
Applies approved principles for evaluating and setting goals and measures to deliver results.
Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
Performs technical, analytical, or maintenance work.
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds.
Ability to travel by car to various UPS facilities.