Global Technology Compliance and Operational Risk Specialist

Bank of America•Chicago, IL

1d•$70,800 - $133,100•Onsite

About The Position

This role executes second-line-of-defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or third parties. It supports the International Technology and Global Payments Solutions Technology (ITGPST) organization within Global Technology, helping ensure that risks are identified, challenged, escalated, and mitigated as technology platforms and capabilities evolve. The position applies the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy, the Compliance and Operational Risk Management Program, and related standard operating procedures. The specialist independently reviews and monitors Front-Line Unit processes, controls, risks, and issue-management activities. The role assesses compliance with applicable laws, rules, and regulations; supports regulatory inquiries, audits, and examinations; and prepares reporting and documentation for management. It also offers visibility with senior Global Technology and Risk leaders and opportunities to contribute to risk management in areas such as AI, accessibility, and developer enablement. The position is based at one of the listed Bank of America locations in Chicago, Illinois, or Pennington, New Jersey. It is a first-shift role with 40 hours per week. The stated annualized salary range is $70,800 to $133,100, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least 4 years of experience in one or more of financial services, financial technology, payments, audit, regulatory management, or risk management.
Experience in compliance, operational risk, or technology risk, with strong experience in the Global Compliance & Operational Risk program from a first- or second-line perspective.
Strong communication and influencing skills, including the ability to engage at the executive level and shape outcomes.
Ability to use AI tools and data to inform risk assessments and decision-making.
Business acumen, including understanding of GCOR programs, Global Technology policies, and ITGPST processes and risks.
Skill in identifying, assessing, and remediating operational risks and issues.

Nice To Haves

Second- or third-line-of-defense experience, or experience in a business risk and controls role.
Familiarity with the Global Compliance & Operational Risk program and related tools or applications.
Understanding of technology controls, cybersecurity, and IT governance.
Ability to apply context and understand the purpose behind work deliverables.
Familiarity with the Issues Management program and tools.
Proficiency in analysis, reporting, and related applications.
Strong writing and presentation skills, and ability to communicate effectively and with impact.
Ability to shape others’ opinions and actions, gaining trust and commitment for desired outcomes.
Confidence in sharing opinions, persistence in advocating for what is right, and willingness to voice and challenge opinions productively.
Ability to identify simpler and better ways of working and adapt to change.
Self-starting approach, ability to translate broad direction into action, and initiative in pursuing value-added opportunities.
Ability to influence stakeholders and drive an agenda.
Skills in monitoring, surveillance, and testing; process management; regulatory compliance; reporting; risk management; attention to detail; critical thinking; interpreting relevant laws, rules, and regulations; issue management; policies, procedures, and guidelines management; active listening; advisory; business process analysis; and written communications.

Responsibilities

Provide independent compliance and operational risk oversight of Front Line Unit or Control Function performance and related third-party or vendor relationships, consistent with applicable enterprise policies, programs, and procedures.
Assess risks and the effectiveness of Front-Line Unit processes and controls to support compliance with applicable laws, rules, and regulations, including in response to regulatory inquiries, audits, and examinations.
Assess risks, associated controls, and control effectiveness; support compliance with laws, rules, regulations, and policies; and develop reporting and documentation.
Identify and escalate problems or issues and drive actions to address root causes of compliance and operational risks.
Assist with independent risk management reporting for areas of coverage as input to management routines.
Conduct monitoring and provide independent review of the Front-Line Unit.
Monitor inventories of processes, risks, controls, and related metrics against risk appetite and limits, and report compliance or regulatory violations.
Perform inline reviews of ITGPST issue-management activities, including remediation of regulatory issues.