Global Technology Compliance and Operational Risk Specialist

Bank of America • Charlotte, NC

2d • Onsite

About The Position

At Bank of America, this role executes second-line-of-defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or third parties. The specialist helps ensure that the Global Compliance Enterprise Policy, Operational Risk Management Enterprise Policy, Compliance and Operational Risk Management Program, and Standard Operating Procedures are implemented. The role identifies, challenges, escalates, and mitigates risks in a timely manner.

The specialist supports second-line risk coverage for the International Technology and Global Payments Solutions Technology (ITGPST) organization within Global Technology. The role evaluates risks across technology domains and helps ensure first-line risks are thoughtfully managed as platforms and capabilities evolve. It works with senior managers across Global Technology and Risk and contributes to risk management for technology areas including AI, accessibility, and developer enablement.

The position assesses Front-Line Unit processes and controls, supports compliance with applicable laws, rules, and regulations, and contributes to risk reporting, issue management, monitoring, and independent review. The role is based at one of the listed Chicago, Illinois or Pennington, New Jersey locations. The posting identifies first shift and 40 hours per week.

Requirements

• At least 4 years of experience in one or more of the following: financial services, financial technology, payments, audit, regulatory management, or risk management.
• Background in risk-related disciplines and strong experience with the Global Compliance & Operational Risk program from a first- or second-line perspective.
• Strong communication and influencing skills, including the ability to engage at the executive level and shape outcomes.
• Ability to leverage AI tools and data to inform risk assessments and decision-making.
• Understanding of GCOR programs, Global Technology policies, and ITGPST processes and risks.
• Skill in identifying, assessing, and remediating operational risks and issues.

Nice To Haves

• Second- or third-line-of-defense experience, or experience in a business risk and controls role.
• Familiarity with the Global Compliance & Operational Risk (GCOR) program and related tools or applications.
• Understanding of technology controls, cybersecurity, and IT governance.
• Familiarity with the Issues Management program and tools.
• Proficiency in analysis, reporting, and related applications.
• Strong writing and presentation skills; ability to communicate effectively and with impact.
• Ability to shape others’ opinions and actions, gain trust and commitment, and confidently and persistently voice and challenge opinions.
• Ability to identify simpler and better ways of working and adapt to change.
• Self-starting approach, autonomy, and ability to turn broad direction into action while seeking and executing value-added opportunities.
• Ability to influence stakeholders and drive an agenda.
• Skills in monitoring, surveillance and testing; process management; regulatory compliance reporting; risk management; attention to detail; critical thinking; interpreting relevant laws, rules and regulations; issue management; policies, procedures and guidelines management; active listening; advisory; business process analysis; and written communications.

Responsibilities

• Provide independent compliance and operational risk oversight of Front Line Unit or Control Function performance and related third-party/vendor relationships in alignment with applicable enterprise policies, programs, and procedures.
• Assess risks and the effectiveness of Front-Line Unit processes and controls to support compliance with applicable laws, rules, and regulations, including responses to regulatory inquiries, audits, and examinations.
• Assess risks and associated controls, drive compliance with applicable requirements and policies, and develop reporting and documentation.
• Identify and escalate problems or issues and drive actions to address root causes of compliance risk issues and operational risks or losses.
• Assist in developing independent risk management reporting for covered areas as input to management routines.
• Conduct monitoring and provide independent review of the Front-Line Unit.
• Monitor inventories of processes, risks, controls, and associated metrics against risk appetite and limits, and report violations of compliance or regulatory activities.
• Perform inline review of ITGPST issue management activities, including remediation of regulatory issues.

Benefits

• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.
• Paid time off.
• Resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group contributions, and company success.
• Benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed