Global Technical Support Specialist III - Digital

Thermo Fisher Scientific • Hillsboro, OR

2d • Onsite

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Our future colleague for this position enjoys collaborating in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of complex software / server solutions on top of high-performance systems, this is an excellent opportunity to change the world. Our Digital TEAM is on the cutting edge of workflow technology, allowing our customers to achieve the best result they can. Handles tasks and projects in the Technical Support Department in order to improve its efficiency. Provides technical communication between Production, R&D, R& D Global Digital, BU and Global Tech Support. Provides „root cause“ analysis and actively takes part in resolving technical issues. Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes, including parts information. Provide worldwide 3rd line technical support up to various Digital products delivered and connected with our Electron Microscopes Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes Actively looks for chances too lower the installation and warranty cost based on collected data and analyses Contin uously drive improvement via MyPPI , CAPA and NPI projects Following the effective documents IMS, EMS and working on documentation

Requirements

• At least a bachelor’s degree of Software, Information Technology or a combination of both education and 5 plus years of work experience.
• Experience with global SW projects spanning multiple product groups and IT product introductions
• Strong social skills, written and verbal
• Ability and willingness to travel internationally (less than 25% of working hours).
• Ability to work independently as well as to collaborate in a team.
• Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position
• Affinity with software applications and computer hardware
• Pro-active, customer-focuses, hard-working and outgoing personality
• Self-steering on multiple tasks
• Consistent record to work well with cross-functional and cross-cultural teams

Nice To Haves

• Knowledge and experience in Product Data Management (ECR\O or NPI) is of an advantage

Responsibilities

• Handles tasks and projects in the Technical Support Department in order to improve its efficiency.
• Provides technical communication between Production, R&D, R& D Global Digital, BU and Global Tech Support.
• Provides „root cause“ analysis and actively takes part in resolving technical issues.
• Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes, including parts information.
• Provide worldwide 3rd line technical support up to various Digital products delivered and connected with our Electron Microscopes
• Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes
• Actively looks for chances too lower the installation and warranty cost based on collected data and analyses
• Contin uously drive improvement via MyPPI , CAPA and NPI projects
• Following the effective documents IMS, EMS and working on documentation

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior