Global Technical Specialist, Clinical PT

LGC Group • Traverse City, MI

6h

About The Position

As part of the Technical Support team at LGC Proficiency Testing, Inc. (LGC PT), the Global Technical Specialist supports daily activities related to LGC PT's clinical proficiency testing programs. The role provides first-line technical support to PT participants and assists with program scheduling, setup, documentation, statistical review, and compliance with ISO/IEC 17043.

Requirements

• Bachelor’s degree in Medical Technology, Medical Laboratory Science, or equivalent.
• ASCP certification or equivalent.

Nice To Haves

• Experience with proficiency testing.

Responsibilities

• Provide first-line email support to PT participants on technical questions and requests involving the PORTAL reporting system, submission of results, and report interpretation.
• Support the Global Technical Manager in planning, coordinating, and maintaining PT round and shipping schedules.
• Assist with PT program setup, customer order management, and round configuration in IFS and PORTAL systems.
• Assist with creating and reviewing technical documents, including participant instructions.
• Assist with reviewing and approving statistical analysis and evaluation decisions, including technical summaries, expert commentary, and interpretive content for PT program reports.
• Maintain awareness of technical developments in clinical laboratories and help identify new proficiency products in response to industry needs.
• Maintain familiarity with ISO/IEC 17043 and assist with compliance using appropriate document-control measures.

What This Job Offers

• Job Type: Full-time