Global T&E Process Owner – SAP Concur Expert

O-I

About The Position

You will be responsible for overseeing and managing the company's global travel and expense processes. This role ensures policy and process compliance and will work closely with various departments, including finance, HR, and procurement to implement and maintain best practices in travel and expense management. On the other hand, in this role you will oversees Help Desk and Vendor Query Portal ensuring prompt resolution and stakeholder satisfaction.

Requirements

Extensive experience in global travel and expense management, with deep expertise in SAP Concur.
Strong working knowledge of invoice-to-pay processes within a shared services or high-volume finance environment.
Hands-on proficiency with ERP systems (including SAP, OCR, and invoice automation tools) to streamline accounts payable operations.
Proven ability to analyze data, identify inefficiencies, and implement process improvements across financial workflows.
Skilled communicator with excellent interpersonal and cross-functional collaboration abilities.
Demonstrated success managing and prioritizing multiple tasks in fast-paced, deadline-driven environments.

Responsibilities

Oversee the end-to-end process of vendor query resolution through the vendor query portal.
Collaborate with IT and vendors to enhance the functionality and user experience of the portal.
Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions.
Implement best practices for efficient help desk operations, including ticketing systems and knowledge base management.
Act as a subject matter expert in resolving complex vendor queries, providing guidance to the team for effective and timely resolution.
Implement escalation procedures for high-priority issues, ensuring prompt resolution and stakeholder satisfaction.
Collaborate with procurement and vendor management teams to identify trends in vendor queries and proactively address recurring issues.
Develop and maintain positive relationships with key vendors through effective communication and issue resolution.
Act as subject matter expert for travel and expenses-related inquiries, providing expert guidance to employees and stakeholders.
Utilize Concur or other relevant tools to manage end-to-end travel and expenses processes, ensuring compliance with policies and procedures.
Serve as the Concur system expert, providing advanced training and support to users across the organization.
Collaborate with IT teams to implement system upgrades and enhancements.
Monitors the expense reporting process, overseeing the review and auditing of submitted expense reports for accuracy, policy compliance, and completeness.
Implement and maintain robust controls for expense auditing to mitigate financial risks.
Ensure adherence to global travel and expense policies, regulatory requirements, and industry standards.
Stay informed about changes in regulations and update policies accordingly.
Investigate and resolve complex issues related to invoice processing, payment discrepancies, and vendor inquiries.
Provide timely and effective solutions to ensure continuous process flow.
Escalating invoice discrepancies or issues related to OCR, Workflows, Invoice processing to relevant departments or individuals for resolution for critical matters that require appropriate attention and to be resolved effectively within the organization.
Generate and analyze reports related to travel and expenses, providing expert insights and recommendations for process improvement.
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of travel and expenses processes.
Approving and updating desktop procedures, which are detailed step-by-step guides for executing specific tasks within the Invoice to Pay process. These procedures ensure consistency and accuracy in day-to-day operations.