Global System Administrator - Claims Client Experience

Aon Corporation • Poland, ME

6d • Hybrid

About The Position

Global System Administrator – Claims Client Experience
Do you enjoy configuring web-based systems and making life easier for users around the world? Are you excited by the idea of shaping a global client-facing claims portal that delivers a seamless digital experience for Aon’s clients? Join us as a Global System Administrator – Claims Client Experience and make an impact every day!
This hybrid role offers flexibility to work virtually and from our Chicago office or another agreed Aon location. It follows the local smart working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be a key member of Aon’s global claims organization. You will coordinate, configure, and support our client-facing claims portal. This role ensures a smooth, consistent experience for internal collaborators and client users.

Requirements

• 3–7 years of experience in system administration, onboarding/implementation support, client support or operations coordination, ideally with web-based or SaaS applications.
• Strong experience with user administration and role-based access management, plus solid problem-solving skills for configuration and access issues.
• Excellent organizational, communication and stakeholder management skills, with the ability to manage multiple requests and priorities in a fast-paced, global environment.
• High attention to detail and documentation quality, with proficiency in Microsoft Office and collaboration tools such as Microsoft Teams and SharePoint.

Nice To Haves

• Experience in insurance, claims, risk management or professional services, and familiarity with integrations, reporting or analytics tools would be an advantage.

Responsibilities

• Review and complete client onboarding requests for client-facing claim sites within agreed SLA timelines.
• Configure and maintain client environments, entities, user groups and role-based permissions to ensure accurate access and data visibility.
• Set up digital claim reporting workflows, upload key documentation and validate integrations and data feeds in collaboration with technical and claims teams.
• Manage user access requests, troubleshoot login and permission issues, and apply appropriate security and privacy controls in line with Aon standards.
• Maintain onboarding trackers and configuration documentation, monitor usage and tickets, and contribute to process and platform improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed