Global Sustainability Integration and Program Management Lead

JLL•Washington, DC

1d•$250,000 - $270,000•Remote

About The Position

JLL is seeking a Global Sustainability Integration and Program Management Lead to join their growing Sustainability practice. This role will involve working directly with a high-profile client as an embedded extension of their in-house Sustainability Team. The successful candidate will ensure the client is capturing JLL’s full suite of sustainability services, acting as an accelerator and partner-collaborator to increase stakeholder engagement and progress towards goals. This position requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle, influencing behavioral changes and managing change management ownership. The role oversees a global team of approximately 35 sustainability professionals and is part of the Technical Services and Sustainable Operations (TSSO) Workplace management team at JLL. JLL emphasizes investing in employee growth, well-being, and fostering a sense of belonging.

Requirements

University Degree, Prefer MBA (Science, engineering, math, or related fields)
Passionate about working towards a sustainable future
An excellent understanding of the key sustainability issues for corporate occupiers of real estate including, but not limited to; decarbonization, embodied carbon, circularity, resource preservation, biodiversity, climate risk, health & wellbeing, and social value creation
10+ years Demonstrated experience in leading, managing, and influencing cross-functional teams
10+ years Demonstrated experience with change management across multi-faceted situations and cross-functional teams; change management certification is desirable
Experience working with corporate clients, commercial property, property managers and an understanding of the landlord and tenant relationship is desirable
Excellent ability to build relationships with clients and their internal teams
A strong track record integrating sustainability into organizations’ operations
Experience working in a collaborative way with clients and other stakeholders to develop and implement ambitious and robust sustainability programs
Proven project and program management experience and excellent communication skills
Attention to detail and accuracy in written and numeric work
Ability to obtain buy-in and engagement from employees at all levels
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

change management certification is desirable
Experience working with corporate clients, commercial property, property managers and an understanding of the landlord and tenant relationship is desirable

Responsibilities

Design and implement a global platform delivery model aligned with client needs, quality targets, and delivery objectives.
Work with Strategic Account executives to develop account delivery plans that support client retention, cross-selling, client satisfaction, and account growth.
Develop and execute sustainability strategies and corresponding program components designed to optimize client sustainability performance in collaboration with client sustainability teams.
Own and advance a multi-faceted global sustainability strategy with accountability across the client's real estate portfolio lifecycle.
Develop and maintain strong working relationships with key clients and internal stakeholders (Business Line Leads, Client Relationship Managers, Sales teams, Account Directors).
Contribute to the client corporate sustainability strategy and drive the delivery of key objectives.
Drive strategic direction and guidance on ways to enhance and expand service delivery, including leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform.
Ensure high levels of execution and client satisfaction across all services, with focus on exceeding targets.
Identify and drive actions at each phase of the real estate lifecycle aligned with client objectives.
Bring applicable JLL tools and processes to the client for problem-solving and innovation.
Advise clients on opportunities for JLL to support larger programmatic elements, providing solutions.
Effectively network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, procurement) to elevate sustainability outcomes for your client.
Integrate feedback and remove roadblocks to accelerate innovation and service delivery.
Create a solution-oriented environment where the team consistently identifies leading-edge best practices that deliver value while meeting account requirements and JLL processes.
Establish strong working relationships with global and regional workstreams to deliver local targets as well as overarching global targets.
With cross-functional view, effectively manage changes in partnership with stakeholders, which have the potential to impact sustainability objectives.
Lead and direct large global (AMER, EMEA, APAC) multifunctional teams in partnership with client teams.
Manage an effective, global sustainable operations team capable of delivery according to scope of work and schedule.
Lead and grow an existing team of sustainability practitioners in lock-step with organizational and client demand growth.
Develop a culture focused on client success, people development, teamwork, accountability, continuous improvement, and innovation.
Direct end-to-end employee management: hiring, onboarding, leading, developing, and mentoring team members.
Diversify and develop the workforce to meet the evolution of client demand, with strong emphasis on technology skills.
Drive consistency of delivery across the regional/global team including reporting requirements, policies, and procedures.
Own P&L responsibility for account under management with demonstrated financial acumen: cost control, expenditure management, revenue forecasting, and key business metrics.
Maintain accountability for cost management applicable to Platform elements and ensure efficiency as a percentage of revenue.
Know your numbers and actively track financial performance against targets.
Drive accountability for operational delivery, quality metrics, and business outcomes.
Communicate robustly with key stakeholders to drive innovation, integration of feedback, and identification of opportunities.
Ensure success stories are tracked, documented, and communicated to maximize awareness and engagement regarding the overall sustainability program and client success.
Provide strategic input and lead program components (content development, maintenance, reporting) in assigned areas of expertise.
Demonstrate innovative thinking and proactive management in bringing new ideas and solutions to the client; ensure effective rollout.
Develop and enhance systems and processes for delivering best-practice sustainability performance and use of utility/sustainability management systems.
Understand the implementation of sustainability across the commercial real estate lifecycle, including stakeholder roles, strategic decision-making, data tracking, and monitoring.