Global Strategic Account Manager

Ericsson • Panama City Beach, FL

6d • Remote

About The Position

This role is a remote position located in any of the following states: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee or Texas and relocation is not offered for this position. Ericsson Enterprise Wireless Solutions Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. As a Global Strategic Account Manager, you will cultivate and expand relationships with key accounts that are critical to the organization’s long-term success. You will identify cross-sell and upsell opportunities, resolve issues efficiently, and ensure an exceptional customer experience.

Requirements

• Bachelor’s degree accompanied by eight (8+) years of successful outside sales experience in wireless or wireless related technology, including at least three (3+) years in strategic account management and/or sales leadership.
• Demonstrated success in sustaining and expanding key client relationships.
• Proven ability to uncover potential within assigned accounts and create compelling opportunities.
• Outstanding communication and interpersonal skills with a talent for building strong client partnerships.
• Advanced negotiation and problem-solving capabilities.
• Proficiency with Salesforce and Microsoft Office applications.
• Extensive experience and knowledge of the networking and wireless markets.
• Expertise in implementing and leading indirect channel sales models alongside direct sales initiatives.
• A passion for winning, a strategic business mindset, and exceptional collaboration skills.
• Ability to deliver a clear, compelling value proposition to customers and partners.
• Candidates must currently reside within the territory.

Responsibilities

• Serve as the strategic lead for high-value named accounts, ensuring sustained client satisfaction and mutual growth.
• Develop a robust pipeline that supports achievement of quarterly and annual sales and revenue targets.
• Design and execute strategic account plans centered on shared success and measurable customer value.
• Drive net-new business by researching, qualifying, engaging, presenting, and closing prospective clients.
• Build and deepen relationships with priority stakeholders, understand their critical business challenges, and recommend solutions that deliver meaningful impact.
• Identify and capture upsell and expansion opportunities within existing accounts and adjacent markets by proactively positioning solutions to new stakeholders.
• Maintain a comprehensive pipeline of opportunities across named accounts, including renewals, projects, and share-of-wallet initiatives.
• Provide management with clear, timely updates on customer activity, opportunity status, renewals, and strategic plan progress.
• Coordinate internal resources—support, service, and leadership—to surpass account performance objectives and customer expectations.
• Champion and enhance the company’s brand reputation within the marketplace.
• Leverage CRM tools for all aspects of account management, from lead generation and account setup through order fulfillment.
• Engage in ongoing professional development aligned with the company’s business focus.
• Adhere to all corporate policies and procedures.

Benefits

• subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
• 401(k) plan has a 4% company match and immediate vesting.
• company-paid employee basic life and AD&D insurance
• company-paid disability benefits.
• 15 days of accrued vacation
• up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually.
• up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay.
• comprehensive Employee Assistance Program
• mobile therapy
• volunteer paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees