Global Special Services Manager

Allied Universal•Richardson, TX

19h

About The Position

Allied Universal Enhanced Protection Services is seeking a results-driven, highly motivated Global Special Services Operations Manager. The Operations Manager will be responsible for supporting GSS Operations, Clients, and Agents. This role reports to the Allied Universal Enhanced Protection Services Global Special Services (GSS) Senior Operations Manager with a primary function of supporting all Allied Universal Enhanced Protection Services operations worldwide. This is a full-time position that includes a mandatory 180-day probationary period depending on job performance and operational needs. To be successful in this role, applicants must possess the ability to interact with all levels of corporate management and liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representation skills are required. The GSS Operations Manager is responsible for the day-to-day supervision and coordination of assigned Projects, Agents, Contractors, resources, and logistics required to carry out worldwide operations. They will work with Clients to meet their strategic and tactical objectives. Global Special Services are ad-hoc, time-limited assignments requiring executive protection, secure transportation, asset protection, investigation, and special event security services.

Requirements

Excellent communication skills, both written and verbal
Must agree to a 6-month probationary period
Must be willing to work a very flexible schedule, including some nights, weekends, and holidays as needed
Must be able to prioritize work assignments to ensure timely and accurate completion while managing multiple demands
Ability to work independently with minimal supervision
Excellent computer skills and experience working with the full Microsoft Office Suite
Have an aptitude for technology
Attention to detail is a must
Must be a team player and work well with others

Nice To Haves

Some travel may be required

Responsibilities

Acting Project Manager for short-term details
Liaise with Clients, assisting in the development and maintenance of relationships
Create and standardize Standard Operating Procedures and Protocols
Utilize technology to support ad-hoc Client requirements such as tracking/monitoring
Work directly with Client Managers and Executives for specific requirements
Assist in the planning and execution of global operations
Assist with global vendor development and management
Liaise with Clients on RFP’s and SOW’s
Provide project information to finance including vendor invoices, Client rates, quotations, receipts, and any other details necessary for Client invoicing
Assist with general company administration
Assist in the development and progression of Agent training standards and currency
Obtain and maintain individual professional standards, licenses, and certifications
Duty Manager responsibility on a monthly rotational basis, monitoring ongoing operational progress and providing real-time updates to Clients