Special Services Representative

Rumpke Waste & Recycling•Colerain Township, OH

13h•Onsite

About The Position

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team! The Special Services Representative is responsible for retaining, selling, up-selling, initiating price improvement, and reducing lost business percentages for “Specialty Lines of Business” in the Region. This role is responsible for acquiring new permanent and temporary service agreements, renewing existing customer service agreements, and margin improvement. This position will manage Portable Toilets (to include “Event Work”), Haul it Away, and Tire Sales.

Requirements

Possess strong presentation, negotiation, and closing skills
Must be self motivated and able to work independently to meet or exceed goals
Must present and communicate in a professional manner
Possess excellent verbal and written communication skills
Must be organized with good time management skills
Possess proven analytical/problem solving solutions for the customer and the company
Proficient in Windows and Microsoft applications
Two (2) years sales experience required
Legally eligible to work in the United States
Must successfully complete pre-employment testing
Must be able to read and speak the English language
Valid driver’s license (if applicable)

Nice To Haves

Two (2) years business to business sales experience preferred

Responsibilities

Oversee account management of assigned existing customer base, with focus on customer satisfaction and quality of revenue.
Retain and develop long-term business relationships with existing customers through proactive engagement to ensure customer expectations are met and quality margins are maintained.
Secure fully executed customer service agreements, process paperwork, complete credit applications, process credit card payments.
Utilize the company’s CRM on a daily basis, scheduling and documenting activities, and developing prospective customer profiles.
Prepare and deliver professional sales proposals/presentations.
Work with other sales team members to promote the “special” Lines of Business.
Develop and maintain a thorough knowledge of Rumpke’s available services, lines of business,
Perform other duties as assigned