Global Software Support Engineer II - (E2)

Applied Materials • Hillsboro, OR

1d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They design, build and service cutting-edge equipment that helps customers manufacture display and semiconductor chips, which are the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. The company offers a supportive work culture that encourages learning, development, and career growth, empowering its team to push the boundaries of what is possible and drive innovative solutions. Applied Materials is committed to providing programs and support that encourage personal and professional growth and care for employees at work, at home, or wherever they may go.

Requirements

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information; works to build consensus.

Responsibilities

• Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform.
• Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
• Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
• Tracks software performance and quality at external customer sites.
• Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
• Performs customer scenario validation for key enhancements.
• Interfaces with external customers for requirements analysis, prioritization and schedule.
• Early engagement with product software development team on customer features.
• Develop Field Readiness and Software Readiness checklists for New Product Introductions.
• Develop software training programs for Field/Lab techs/Manufacturing engs.
• Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Benefits

• Supportive work culture that encourages you to learn, develop, and grow your career.
• Programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
• Comprehensive benefits package.
• Participation in a bonus program, as applicable.
• Stock award program, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees