Global software support engineer II

Applied Materials • Austin, TX

1d

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
• Understands key business drivers; uses this understanding to accomplish own work.
• No supervisory responsibilities but provides informal guidance to new team members.
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies.
• Explains complex information to others in straightforward situations.
• Have a passion for self development, customer service and quality work.

Responsibilities

• Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
• Provides customer software support via Software Ticketing system.
• Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participates in developing customer focused feature documentation for external software features.
• Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
• Assists in training junior level engineers and detailed product operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees