Global Software Support Engineer I

Applied Materials•Austin, TX

6d•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Requirements

Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
Applies general knowledge of business developed through education or past experience.
No supervisory responsibilities; accountable for developing technical contribution.
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
Exchanges straightforward information, asks questions and checks for understanding.
Good written and verbal communication skills
High level of motivation and teamwork skills
Ability to self manage priorities and workload

Responsibilities

Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
Provides customer software support via Software Ticketing system.
Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives.
Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
Take all company level trainings and certifications needed for gaining specific product knowledge.
Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.