Global Services Tech II - Redlands, CA

Ashley Furniture Industries • Redlands, CA

5d • Onsite

About The Position

Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions. This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.

Requirements

• Associate degree in Computer Science/Information Systems or equivalent experience
• 3+ years endpoint technical support experience
• CompTIA A+
• CompTIA Network+
• ITIL Foundation
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple Certified Support Professional (ACSP)
• Windows/Mac OS troubleshooting
• Network infrastructure support
• Hardware diagnostics
• Mobile device management
• Printer system maintenance
• Strong communication abilities
• Problem-solving expertise
• Time management
• Documentation proficiency
• Customer service focus
• Team collaboration
• ITIL process knowledge
• Continuous improvement mindset
• Multi-project management ability

Nice To Haves

• Occasional domestic travel
• Flexible schedule availability

Responsibilities

• Manage IT ticketing system for hardware/software issues
• Support multi-platform environments (Windows, Apple, Linux)
• Configure and troubleshoot mobile devices and scanners
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Network cable installation and maintenance
• Desktop/laptop/tablet imaging and deployment
• Software installation and configuration
• Asset and inventory tracking
• Network infrastructure support
• Vendor liaison and coordination
• Maintain knowledge base documentation
• Implement process improvements
• Follow escalation procedures
• Monitor warranty periods
• Track IT assets

Benefits

• Health
• Dental
• Vision
• Life/Disability
• Flexible Spending Accounts
• 401(k)
• Paid Holidays
• 80 hours paid vacation
• 40 hours of Washington Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree