Global Services Design & Tools Product Manager - Field Tools

Motorola Solutions•Schaumburg, IL

8d•$140,000 - $150,000

About The Position

This role bridges the gap between the CMSO strategic vision and technical execution, directing the roadmap, development, and adoption of global field tools to drive operational excellence. Aligns product strategy and roadmaps with the CMSO organizational vision, ensuring all digital tools support long-term global service goals. Directs the full development lifecycle, managing the design, coding, and maintenance of applications while prioritizing the product backlog and release schedules. Evaluates organizational needs by collaborating with internal operations and conducting market research to identify high-impact automation and efficiency opportunities. Defines product requirements and business cases, translating the "what" for architecture teams while performing ROI analyses to justify new features or tools. Assesses emerging technologies and specifications to appraise new product ideas, ensuring field tools remain modern and technically robust. Partners across IT and business units to coordinate integrated solutions, managing user adoption and providing long-term strategic analysis for leadership. Diagnoses operational challenges and evaluates system requirements to ensure tools are scalable, stable, and aligned with the ITIL framework. Maintains deep industry expertise through professional networks and continuous learning to influence the direction of service delivery and technical innovation. To succeed in this role, the candidate should possess exceptional strategic thinking, financial acumen for ROI modeling, and a strong command of the ITIL framework. They must balance high-level leadership with the technical ability to oversee complex system debugging and documentation.

Requirements

Bachelors degree in Business, Computer Science or Technology related area of study
8+ years of related experience
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Exceptional strategic thinking
Financial acumen for ROI modeling
Strong command of the ITIL framework
Balance high-level leadership with the technical ability to oversee complex system debugging and documentation.

Responsibilities

Directing the roadmap, development, and adoption of global field tools to drive operational excellence.
Aligning product strategy and roadmaps with the CMSO organizational vision.
Directing the full development lifecycle, managing the design, coding, and maintenance of applications while prioritizing the product backlog and release schedules.
Evaluating organizational needs by collaborating with internal operations and conducting market research to identify high-impact automation and efficiency opportunities.
Defining product requirements and business cases, translating the "what" for architecture teams while performing ROI analyses to justify new features or tools.
Assessing emerging technologies and specifications to appraise new product ideas, ensuring field tools remain modern and technically robust.
Partnering across IT and business units to coordinate integrated solutions, managing user adoption and providing long-term strategic analysis for leadership.
Diagnosing operational challenges and evaluates system requirements to ensure tools are scalable, stable, and aligned with the ITIL framework.
Maintaining deep industry expertise through professional networks and continuous learning to influence the direction of service delivery and technical innovation.