Global Services Coordinator

REMAX•Denver, CO

19h•Hybrid

About The Position

This role will be instrumental in supporting the needs of an internal regional team including leadership within an assigned dedicated geographic area. This position will focus on anticipating needs, thinking critically, and offering solutions to problems with a high level of professionalism and confidentiality. Additionally, this role will participate in providing event management support as requested. The coordinator functions as a central point of contact, supporting leadership, internal teams, and external membership across various core areas including Communications & Outreach, Awards & Recognition Programs, Operational Processes & Approvals, Reporting & Data Management, Fulfillment & Logistics, Systems & Administrative Infrastructure, Cross-Functional Coordination, and General Administrative Support.

Requirements

Bachelor's Degree or Equivalent experience
2-4 Years of experience
Experience in an administrative/customer service role.
Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress

Nice To Haves

Occasional travel is required for regional events (typically 1-2 weeks per year).

Responsibilities

Execution of internal and external email campaigns (Weekly)
New agent communications (Weekly)
Survey creation and distribution for new hires (Monthly)
Holiday outreach (Sporadic)
Daily handling of miscellaneous communication requests
Top Producers management (Monthly)
REMAX Top 100 review (Monthly)
Career and anniversary awards (Twice monthly)
Awards restructuring and reporting alignment (Monthly)
Approval and communications within team (Monthly; significantly heavier in Q1)
Material creation (Monthly; peak in Q4 and Q1)
Award Season (Q1) responsibilities: Packing list submission and tracking, Report review and state-level award determinations, Letter creation and shipping coordination for trophies and obelisks, Ongoing liaison between awards team, awards vendor and internal team
LFRO (Limited Function Referral Office) agent processing and fee waivers (Weekly, increased volume in Q2 audits)
Recruit & qualifying agent approvals for events
Certificate management (Monthly)
Reliant data tracking and reporting (Monthly)
Anniversary and career milestone approvals (Twice a Month)
Influencer group approvals (Biweekly)
Event & attendance tracking (Weekly)
Report creation and ongoing maintenance (Weekly)
Ongoing data requests and organization (weekly)
FDP generation and distribution (Monthly)
Growth Mindset recruit tracking (Monthly)
Opening and renewal kits (Weekly)
Awards and recognition shipments (Daily during Q1)
Swag and materials management (Monthly)
Event shipping logistics (Monthly)
Ordering and maintaining inventory of banners & cold air balloons (Yearly)
Management of Teams, SharePoint, and shared resources (Weekly)
Oversight and coordination of six active calendars (Weekly)
Org chart and roster maintenance (Monthly)
System access and account management (Monthly)
Primary liaison between leadership, internal departments and team (Daily)
Management of incoming requests (graphics, approvals, communications) (Daily)
Coordination with multiple departments to execute initiatives (Weekly)
Meeting planning and execution (Weekly)
One off and time-sensitive requests (Daily)
Meeting notes and follow up (Weekly)
Gift, card & flower requests (Monthly)
Training support for new team members (Sporadic)
Oversight and management of six regional inboxes in addition to personal inbox
Monitoring and filtering incoming communications
Responding to/or routing inquiries appropriately
Providing timely assistance and follow-up on questions received for membership