Global Service & Repair Program Manager - Mounds View, MN
About The Position
At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. As a Global Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction. Be a leader and innovator, while becoming part of the Medtronic family. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Requirements
- Requires a Bachelor's degree.
- Minimum of 5 years of relevant experience, OR an advanced degree with a minimum of 3 years of relevant experience.
Nice To Haves
- PMP Certification (or ability to attain within 1 year)
- 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
- Strong written and verbal communication skills
- Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
- 3+ years of experience leading diverse and complex projects and programs
- Independent thinker with the ability to take both a commercial and operational view of complex situations
- Ability to solve highly complex problems across multiple business functions
Responsibilities
- Manage projects and programs by applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
- Lead cross-functional teams for Service projects and programs for the Cardiac Ablation Solutions operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
- Provide service design input on new product development projects.
- Develop and implement global service strategy for existing and new products.
- Develop and implement processes across Service to standardize and drive consistency.
- Partner with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
- Convey, drive, and escalate project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
- Effectively meet milestones and deadlines in an autonomous environment.
- Become a service business expert and apply that knowledge to educate and mentor others.
- Apply broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
- Learn and apply a strong understanding of the Service business, products, and clinical applications.
- Learn and apply a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
- Lead and participate in continuous improvement activities across the Service organization.
- Enforce quality standards within every project and all day-to-day activities.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
