Global Service Lifecycle Specialist - Hybrid

OTT Hydromet Corp•Loveland, CO

4d•Hybrid

About The Position

At Ott, water is at the heart of everything we do. As a global leader in environmental monitoring solutions, we empower organizations worldwide to better understand, measure, and protect the planet’s vital water resources. From hydrological instrumentation to advanced water quality technologies, our innovations provide the critical data needed to solve real-world environmental challenges. Joining Ott means becoming part of a mission-driven team committed to sustainability, innovation, and technical excellence. We are seeking a proactive and collaborative Global Service Lifecycle Specialist to serve as the operational anchor of our global service portfolio. In this role, you won't just manage services—you will bridge the gap between product strategy, operations, and customer success. Working closely with Product Management, Supply Chain, Marketing, and Regional Operations, you will ensure our service offerings remain robust, profitable, and seamless throughout every phase of the product lifecycle. If you thrive on cross-functional leadership, process optimization, and creating real customer value, this is your opportunity to shape the future of our service strategy.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or related technical field.
2–5 years of experience in B2B service operations, product lifecycle management, supply chain, or technical support.
Strong project management, data analysis, problem-solving, and the ability to influence cross-functional teams without formal authority.
Strong proficiency in Microsoft Excel
Proficiency with business analytics/ERP tools
Willingness to travel globally (~10–15%).

Responsibilities

Manage and continuously optimize launched global service offerings to maximize customer value, operational efficiency, and business performance.
Lead EOL service transition strategies, execute Last-Time-Buy (LTB) spare parts planning, and ensure long-term warranty and support obligations are fulfilled.
Administer global service pricing updates, maintain ERP system configuration, and ensure accurate cross-functional communication.
Support Ott’s global network of Authorized Service Centers through training, onboarding, quality audits, and operational collateral.
Gather and analyze feedback to resolve service challenges, refine standard operating procedures, and elevate the overall customer experience.
Utilize continuous improvement tools (Veralto Enterprise System / Kaizen) to integrate service requirements into product roadmap decisions.