Global Security Operations Manager, CoStar Group - Richmond, VA

CoStar Group • Richmond, VA

2d • Onsite

About The Position

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

The Global Security Operations Manager supports the leadership and execution of a multi-functional security team at the Richmond Corporate Campus and reports directly to the Director of Corporate Security & Safety Operations. This role is responsible for supporting the safety and security of employees, facilities, and assets while contributing to Global Security Operations Center (GSOC) activities, including risk assessments, incident response, crisis support, and day-to-day security operations.

Requirements

• Bachelor's degree from an accredited, not-for-profit, in-person college/university.
• Demonstrated commitment and tenure with prior employers.
• 5–8 years of experience in: security operations, intelligence operations and emergency communications environments. Examples include GSOC, Emergency Operations Center (EOC), or 911/Department of Emergency Communications environments. Experience should reflect sustained, hands-on responsibility in a primary operational role rather than limited or occasional assignments.
• Demonstrated supervisory experience or experience serving as an informal operational leader, including: guiding team members, supporting performance management, contributing to day-to-day operational execution.
• Strong understanding of: security technologies & operational best practices.
• Strong problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Ability to operate effectively in high-stress environments while maintaining confidentiality.
• Demonstrated ability to handle sensitive and confidential information with discretion.

Nice To Haves

• Advanced security certifications such as: Certified Protection Professional (CPP) or Physical Security Professional (PSP)
• Experience in GSOC operations and crisis management.
• Experience with personnel badging and credentialing processes.
• Proficiency with: security management software and incident reporting tools
• Familiarity with: open-source intelligence (OSINT) research techniques and social media monitoring
• Strong knowledge of: physical security systems and video surveillance technologies, including Genetec
• Knowledge of: emergency response procedures and crisis management protocols

Responsibilities

• Direct, supervise, and support GSOC personnel, including proprietary team members and contract operators. Foster accountability, operational excellence, and continuous professional development. Partner closely with the contract account manager to ensure alignment on personnel management and operational expectations.
• Oversee 24/7 GSOC operations, including: Threat monitoring, incident detection and triage, operational readiness. Ensure consistent and effective execution across all shifts.
• Oversee GSOC operators in identifying, documenting, and triaging incidents. Coordinate video review and evidence preservation activities. Ensure: timely escalation to investigative personnel, effective dispatch of physical security resources, stakeholder notifications, accurate situation reporting.
• Oversee intelligence monitoring operations utilizing platforms such as Everbridge to track emerging risks and events. Ensure timely dissemination of relevant intelligence. Support employee communications to enhance situational awareness and informed decision-making.
• Implement and enforce security protocols, policies, and procedures. Conduct: security assessments, vulnerability analyses, operational audits. Identify operational gaps, ensure compliance, and support continuous improvement initiatives.
• Support the implementation, optimization, and ongoing enhancement of security technologies used for monitoring, detection, and response.
• Support the execution of crisis management and emergency response plans. Conduct ongoing risk assessments to identify and mitigate emerging threats.
• Coordinate with: Regional security teams, physical security personnel, vendors and law enforcement agencies. Maintain strong external partnerships to enhance operational effectiveness and information sharing.
• Prepare and deliver reports on: security incidents, operational trends, performance metrics. Provide leadership with clear communication and actionable insights.
• Support the development and delivery of training programs and security awareness initiatives to strengthen organizational readiness and team capability.
• Perform additional duties as needed to support the development, maturity, and effectiveness of GSOC operations. Contribute to building and refining: policies, post orders, operational procedures and processes

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager