Global Security Operations Center Specialist (Part-Time/Various Shifts)

MillerKnoll • Zeeland, MI

1d • Onsite

About The Position

The Global Security Operations Center Specialist is responsible for monitoring security systems, dispatching, and assisting with security operations. This part-time role involves 20 hours of scheduled coverage per week, with various shifts available including weekday evenings and occasional weekends. The position is benefits-eligible and requires active management and escalation of risk and customer-impacting issues. The specialist will act as a Subject Matter Expert (SME) for the GSOC, handle communications, coordinate responses to incidents, and protect sensitive company information. The role requires the ability to work independently, use company computer systems, and represent MillerKnoll professionally.

Requirements

• High school diploma or its equivalent (GED, for example)
• Work experience which demonstrates performance competency
• Must possess and maintain a valid driver's license with a good driving record
• First aid/CPR/AED certification or ability to certify within 30 days of hire
• Demonstrated ability to effectively use office automation/communication software and tools currently used in the MillerKnoll office environment, including proficiency in Microsoft Office products
• Must possess excellent verbal, written, and interpersonal communication skills and the ability to solve problems and de-escalate situations in a non-confrontational manner
• Must have excellent attention to detail and accuracy with the ability to manage multiple job duties while maintaining the highest levels of professionalism and confidentiality
• Must be able to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures and work independently with little or no supervision
• May be regularly required to stand or sit for extended periods, walk long distances, use hands to handle, hold, or feel objects, tools, or controls, reach with arms, and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Must be able to hear conversations in noisy environments
• Ability to work independently with limited supervision
• Proficient in Microsoft Office products and able to operate company computer systems, including critical fire, life safety, and security system programs

Nice To Haves

• Prior public safety, military, or security officer-related job experience is preferred

Responsibilities

• Responsible for dispatching, access control, alarm, and surveillance system monitoring
• Reviewing threat reports and assisting with security operations and law enforcement communication
• Troubleshoot, evaluate and accurately report card access and door control systems
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role of management
• Act as a Subject Matter Expert (SME) for the Global Security Operations Center
• Handle incoming communications, including routine and emergency calls
• Coordinate security responses to activities and incidents
• Identify, assess, and coordinate the response to incidents that have the potential to impact the company adversely
• Escalate and disseminate incident information to management
• Responds to inquiries, intake reports of security-related issues, record all calls, and coordinates response in line with procedures, guidelines, and policies
• Monitors proprietary software, external intelligence feeds/alerts, access control, and video monitoring systems to identify and assess incidents that could impact the company
• Leverages Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response to general requests, emergencies, and incidents with the potential to impact the company
• Activates mass notification system and generates written alerts about incidents that have impacted the business
• Escalates and notifies management of significant security incidents and events
• Conducts initial review of threats and contacts law enforcement in alignment with established procedures and policies
• Process urgent requests for information from law enforcement
• Routes call to the appropriate party
• Places fire monitoring software in test and bypass for system maintenance
• Monitors company retail stores when only one associate is present at the site
• Acts as a liaison between the physical security team and vendors
• Reports and records all facilities maintenance requests for company properties
• Conducts ongoing accurate audits of security systems to determine proper functionality
• Reviews and processes threat management notifications
• Prepare reports and activity logs and communicate the information as needed
• Protect sensitive company and team member information
• Reads, understands, communicates, and interprets written and verbal instructions, work documentation, policies and practices, safety rules, operating procedures, maintenance instructions, and reports, which are written in English
• Regular and predictable attendance based on scheduled hours
• Use resources provided to make decisions without direct supervision
• Work in a team environment while completing projects as requested to achieve business objectives

Benefits

• This is a benefits eligible PT position

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED