Global Security Operations Center Operator (Physical Security)

Crane Worldwide Logistics • Houston, TX

46d • Onsite

About The Position

This role involves working in a Global Security Operations Center (GSOC) to monitor and manage physical security operations. The operator will follow established Standard Operating Procedures (SOPs) and processes to ensure policies and objectives align with client goals. A key aspect of the job is identifying, assessing, and supporting incidents that could impact business operations, assets, the brand, employees, or visitors. The position requires the ability to apply security training and procedures to execute appropriate response actions, communicate incident details effectively to leadership, and handle emergency situations under pressure. The operator will analyze security reports, logs, and related correspondence to ensure the GSOC provides maximum value. This role demands initiative, the ability to prioritize multiple competing tasks, maintain a professional demeanor, exercise sound independent judgment, and handle sensitive information with strict confidentiality. Responsibilities include receiving and responding to various communications, escalating critical incidents, and functioning as a collaborative team member.

Requirements

• Minimum three years' experience within a GSOC, Security Communication center, or call center environment.
• Demonstrated analytic and critical thinking skills.
• Demonstration of strong computer skills.
• Excellent oral and written communication skills.
• Proven problem-solving ability, with the capacity to identify issues and implement effective solutions.
• Ability to research, investigate, and compile information quickly and effectively.
• Ability to prioritize workload based on urgency.
• Ability to action task and communicate to a range of audiences.
• Ability to assess and evaluate situations effectively within a dynamic environment.
• Ability to adapt to changing priorities.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR).
• Ability to discern urgency, priority, and scope of alerts and threats.
• 3-5 years working in a GSOC environment.

Nice To Haves

• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).
• Background in military, law enforcement, emergency dispatch, or intelligence is a plus.

Responsibilities

• Follow established SOPs, processes, and operations of the GSOC, ensuring policies, procedures, and objectives align with client goals.
• Identify, assess, and support incidents that may impact business operations, assets, the brand, employees, or visitors.
• Apply security training and procedures to execute appropriate response actions.
• Communicate incident details, actions taken, and outcomes to leadership.
• Assist in emergency incidents or times of crisis under pressure and time constraints.
• Analyze security reports, post orders, logs, and related correspondence to ensure the GSOC delivers maximum value.
• Prioritize multiple competing tasks while meeting deadlines.
• Maintain professional demeanor and exercise sound independent judgment and discretion.
• Handle sensitive correspondence, discussion, and materials with strict confidentiality.
• Receive and respond to emergency and non-emergency communication from employees, vendors, law enforcement, and local sites via phone, email, alerting platforms, or other systems.
• Escalate critical incidents to the GSOC manager as required.
• Communicate clearly and effectively, both verbally and in writing, with the ability to interact at all levels of the organization.
• Function as a collaborative team member.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level