Global Security Operations Center (GSOC) Operator

CoreWeave•Livingston, NJ

5d•$65,000 - $95,000•Onsite

About The Position

CoreWeave is seeking a GSOC Operator to join our 24/7/365 team in Livingston, NJ. This role supports the protection of CoreWeave personnel and infrastructure, corporate offices, data centers, other monitored locations, and the physical security systems that support those environments. GSOC Operators continuously monitor physical security and situational-awareness systems; assess, document, and coordinate response to physical security, life safety, cyber-physical, and monitoring-degradation events; execute approved access and credential workflows; and serve as a central communications hub for internal teams, onsite security, service providers, emergency responders, and other authorized stakeholders. This is a 24/7 on-site team, requiring commitment to rotating shifts, including nights, weekends, and holidays, to ensure continuous operational coverage.

Requirements

2+ years of experience in GSOC/PSOC environments, dispatch center, emergency operations center, data center security operations, critical-infrastructure monitoring environment, or related role.
Working knowledge of CCTV, access control, intrusion detection, alarm monitoring, incident management, and emergency communications systems; experience with Genetec Security Center or a comparable platform.
Experience with incident management and collaboration platforms such as Ontic, Jira, Slack, Google Workspace, or comparable systems.
Demonstrated ability to assess risk, prioritize competing events, make timely decisions within defined authority, escalate appropriately, and coordinate response under pressure.
Ability to maintain sustained vigilance, manage multiple systems and communications channels, and accurately assess CCTV, access-control, alarm, and incident information.
Proven ability to communicate clearly and professionally under pressure while protecting sensitive and confidential information.

Nice To Haves

Associate’s or Bachelor’s degree in Security Management, Information Technology, Criminal Justice, Emergency Management, or equivalent industry experience.
DHS Incident Command System (ICS) training (ICS-100, ICS-200).
Genetec certification, ASIS PSP, CPP, or related security certifications and training.
Experience within data center environments, corporate security, emergency operations, public-safety dispatch, or other critical-infrastructure environments.
Familiarity with on-call alerting, mass notification, radio dispatch, credentialing, biometric access control, key management, or related security platforms; experience with PagerDuty, Everbridge, Wave PTX, HID Origo, ClearID, Alcatraz, BioConnect, or comparable systems is a plus.
You love to solve complex security challenges and protect critical infrastructure.
You’re curious about learning and mastering new security technologies and systems.
You maintain focus, sound judgment, and composure during high-stress or rapidly changing incidents.

Responsibilities

Conduct proactive, continuous monitoring and operational checks of Genetec Security Center, CCTV, access control, intrusion detection, alarm, environmental and life-safety notification, and related physical security systems.
Assess and validate alarms using available video, access-control, site, and contextual information; perform approved first-line troubleshooting; and escalate system faults or monitoring degradation to the responsible engineering, network, facilities, provider, or site team.
Document, route, track, and escalate physical-security system issues and related work items through resolution, including coordinating technician access and confirming restoration of monitoring capability.
Process approved physical-access and credential requests, perform required identity-verification steps, and produce, quality-check, package, ship, track, secure, suspend, or deactivate credentials in accordance with established procedures and authorization requirements.
Conduct authorized after-hours virtual escorts and maintain continuous monitoring, communication, and documentation for the duration of each escort.
Serve as the initial intake and coordination point for physical-security, life-safety, cyber-physical, and monitoring-degradation events; assess available information and initiate required response actions without unnecessary delay.
Create and maintain incident records in Ontic, assign initial GSOC severity, and initiate approved PagerDuty and private /inci escalation workflows when required.
Coordinate the physical-security component of active incidents, including onsite response, CCTV review, access-control correlation, evidence preservation, factual status updates, and documented transfer of incident ownership when another function assumes the lead.
Initiate and support post-incident reviews for qualifying events by preserving evidence, reconstructing timelines, documenting lessons learned, and tracking follow-up actions.
Maintain accurate shift-log entries and complete structured written and verbal handovers of open incidents, access requests, monitoring degradation, and other unresolved operational items.
Serve as a central communications hub, providing clear, timely, and factual updates through approved channels to CoreWeave teams, onsite security, service providers, emergency responders, and other authorized stakeholders.
Operate Wave PTX Dispatch to monitor, acknowledge, and coordinate radio communications using assigned call signs, plain language, and closed-loop communication.
Monitor threat, weather, provider, and other situational-awareness sources; assess potential impact to CoreWeave people and locations; and prepare approved advisories, BOLOs, SITREPs, or other internal products.
Execute authorized Everbridge notifications and monitor delivery, acknowledgements, assistance requests, and emergency-accountability activity.
Maintain accurate, contemporaneous records in Ontic and the designated shift log; use Jira and other approved systems for access and service-request workflows.
Produce clear, timely incident summaries, timelines, evidence references, and approved reports for authorized stakeholders.