Global Security Operations Center Analyst

. Crane Worldwide Logistics . • Houston, TX

3d • Onsite

About The Position

Under the direction of the GSOC Manager, this role involves following established SOPs, processes, and operations of the GSOC to ensure policies, procedures, and objectives align with client goals. The analyst will apply best practices to identify, assess, and support incidents impacting business assets, employees, visitors, or the organization’s brand. This position requires the ability to recognize issues, apply security training, and execute response protocols effectively, ensuring timely and accurate communication of incident details to leadership and stakeholders. The role also involves performing analysis of security reports and logs, and responding to emergency and non-emergency calls via various communication channels, escalating critical information as needed. The analyst must be professional, articulate, and capable of independent judgment and discretion, maintaining confidentiality of sensitive information.

Requirements

• Outstanding verbal and written communication skills.
• Ability to successfully interact at all levels of the organization while functioning as a team player.
• Demonstrated ability to recognize issues, apply security training and procedures, and execute defined response protocols effectively.
• Must be comfortable assisting in emergency incidents or times of crisis under pressure and time constraints.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Must be professional, articulate, and able to use good independent judgment and discretion.
• Proven ability to maintain correspondence, discussions, and materials in strictest confidence.
• Excellent analytical and problem-solving skills.
• Ability to research, investigate, and compile information quickly and effectively.
• Ability to prioritize workload based on urgency.
• Ability to action task and communicate to a range of audiences.
• Ability to assess and evaluate situations effectively within a dynamic environment.
• Ability to adapt to changing priorities.
• Demonstrated analytic and critical thinking skills, research skills, and basic investigative skills.
• Demonstration of strong computer skills.
• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).
• Minimum five years’ experience within a GSOC, Security Communications center, or call center environment.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR), and the ability to discern urgency, priority, and scope of alerts and threats.
• 5-7 years working in a GSOC environment.

Nice To Haves

• Background in military, law enforcement, Emergency dispatch, or intelligence is a plus.
• Ability to coach, mentor, and motivate junior analysts.

Responsibilities

• Follow established SOPs, processes, and operations of the GSOC.
• Ensure policies, procedures, and objectives align with client goals.
• Identify, assess, and support all incidents that have actual or potential impact to business assets, employees, visitors, or the organization’s brand.
• Recognize issues, apply security training and procedures, and execute defined response protocols effectively.
• Ensure timely and accurate communication of incident details, actions taken, and outcomes to leadership and relevant stakeholders, in accordance with escalation and reporting guidelines.
• Perform analysis of security reports, post orders, security logs, and other security correspondence.
• Take action to ensure that the GSOC is delivering maximum value to Crane Logistics.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the local sites via telephone, email, technology platform alert, or other systems.
• Escalate critical event information to the GSOC manager.
• Perform other duties as needed.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level