Global Security Operations Center Analyst (Physical Security)

Crane Worldwide Logistics • Houston, TX

46d • Onsite

About The Position

The Global Security Operations Center (GSOC) Analyst will work under the direction of the GSOC Manager, following established Standard Operating Procedures (SOPs), processes, and operations. The role ensures policies, procedures, and objectives align with client goals. The analyst will identify, assess, and support incidents with potential impact to business assets, employees, visitors, or the organization’s brand, applying established best practices. They will ensure timely and accurate communication of incident details, actions taken, and outcomes to leadership and stakeholders, adhering to escalation and reporting guidelines. The position requires comfort in assisting with emergency incidents or crises under pressure and time constraints. The analyst will perform analysis of security reports, post orders, security logs, and other security correspondence to ensure the GSOC delivers maximum value to Crane Logistics. The role demands initiative, the ability to handle and prioritize multiple competing assignments, and effective deadline management. Professionalism, articulation, good independent judgment, discretion, and the ability to maintain confidentiality are essential. The analyst will receive and respond to emergency and non-emergency calls via various communication channels and must be able to escalate critical event information to the GSOC manager. Other duties as needed will also be performed.

Requirements

• Outstanding verbal and written communication skills.
• Ability to successfully interact at all levels of the organization while functioning as a team player.
• Demonstrated ability to recognize issues, apply security training and procedures, and execute defined response protocols effectively.
• Must be comfortable assisting in emergency incidents or times of crisis under pressure and time constraints.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Must be professional, articulate, and able to use good independent judgment and discretion.
• Proven ability to maintain correspondence, discussions, and materials in strictest confidence.
• Excellent verbal and written communication skills and time management abilities.
• Incident Command & Decision Making.
• Crisis Management & Executive Communication.
• Operational Discipline & Attention to Detail.
• Able to work under pressure.
• Risk Based Thinking.
• Cross Functional Collaboration.
• Excellent analytical and problem-solving skills.
• Ability to research, investigate, and compile information quickly and effectively.
• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).
• Minimum five years’ experience within a GSOC, Security Communications center, or call center environment.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR).
• Ability to discern urgency, priority, and scope of alerts and threats.
• 5-7 years working in a GSOC environment.
• Ability to prioritize workload based on urgency.
• Ability to action task and communicate to a range of audiences.
• Ability to assess and evaluate situations effectively within a dynamic environment.
• Ability to adapt to changing priorities.
• Demonstrated analytic and critical thinking skills, research skills, and basic investigative skills.
• Demonstration of strong computer skills.
• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.

Nice To Haves

• Background in military, law enforcement, Emergency dispatch, or intelligence is a plus.
• Ability to coach, mentor, and motivate junior analysts.

Responsibilities

• Follow established SOPs, processes, and operations of the GSOC and ensure policies, procedures and objectives align with client goals.
• Apply established best practices to identify, assess, and support all incidents that have actual or potential impact to business assets, employees, visitors, or the organization’s brand.
• Recognize issues, apply security training and procedures, and execute defined response protocols effectively.
• Ensure timely and accurate communication of incident details, actions taken, and outcomes to leadership and relevant stakeholders, in accordance with escalation and reporting guidelines.
• Assist in emergency incidents or times of crisis under pressure and time constraints.
• Perform analysis of security reports, post orders, security logs, and other security correspondence, and take action to ensure that the GSOC is delivering maximum value to Crane Logistics.
• Take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Maintain correspondence, discussions, and materials in strictest confidence.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the local sites via telephone, email, technology platform alert, or other systems.
• Escalate critical event information to the GSOC manager.
• Perform other duties as needed.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level