Global Security Investigator - Associate

JPMorgan Chase & Co. • Tampa, FL

5d

About The Position

The VCAT (Vulnerable Client Alert Team) Associate Investigator supports VP Investigators within the Vulnerable Adult Investigations (VAI) team by conducting high-volume, routine investigations involving scams, elder and vulnerable adult financial exploitation, subpoena-related matters, and IC3 complaint submissions. The role focuses on cases that do not require customer outreach and helps protect the firm’s people and assets and support the safety and soundness of JPMorgan Chase’s worldwide operations.

The Associate reviews accounts and transactions, identifies and remediates risk, gathers and documents evidence, traces transactions, and maintains accurate case records. The role includes making regulatory decisions, preparing and filing Suspicious Activity Reports (SARs) when warranted, completing required regulatory reporting and assessments, and escalating matters to VP Investigators as appropriate. The Associate reports to the Team Lead and works with internal stakeholders and, when required, external agencies such as Adult Protective Services, state regulators, and law enforcement. The role requires sound fraud and risk judgment, defensible documentation, and consistent adherence to regulatory requirements and service-level agreements (SLAs).

Requirements

• Minimum 2 years of experience in financial crimes investigations, vulnerable adult investigations, or equivalent banking industry experience.
• Strong analytical skills and attention to detail.
• Effective time management and organizational skills, including the ability to manage multiple cases simultaneously.
• Strong problem-solving and issue-resolution abilities.
• Excellent oral and written communication skills.
• Ability to interact professionally with internal partners regarding sensitive situations.
• Proficiency in MS Office tools.

Nice To Haves

• Industry-recognized certifications such as CFE or CFI.
• Experience researching and analyzing bank statements, credit card statements, and other financial records.
• Ability to work independently and as part of a team.
• Additional business-specific skills or certifications.

Responsibilities

• Conduct high-volume, routine investigations related to scams, elder and vulnerable adult exploitation, subpoena-related matters, and IC3 complaint submissions in support of VP Investigators and as part of VCAT.
• Review accounts and transactions to identify suspicious activity and risk.
• Manage alerts efficiently; remediate and document cases to meet SLAs.
• Gather and document evidence, trace transactions, and maintain accurate and timely case records in the case management system.
• Make sound regulatory decisions and ensure compliance with policies, procedures, and reporting requirements.
• Prepare, draft, and file SARs in line with applicable requirements and timelines.
• Ensure SAR narratives and supporting documentation are complete, accurate, and defensible, and clearly articulate activity, typologies, and investigative rationale.
• Identify matters requiring escalation to VP Investigators.
• Make timely notifications to Adult Protective Services, applicable state regulators, and law enforcement when warranted.
• Maintain a working knowledge of relevant bank operations, policies, and procedures.
• Communicate investigation findings to management and consult on more complex cases as needed.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed