Global Security Head of Retail

Meta•Menlo Park, CA

2d•$137,000 - $190,000

About The Position

Meta's Global Security team is seeking an experienced leader to support the Global Security Retail Program as Meta launches and grows its retail business. The role supports the full program lifecycle, from opening new locations to deploying security teams for the first day of business. It calls for experience delivering security programs amid evolving priorities and timelines, and building and scaling programs to meet changing business needs. The Global Security Head of Retail contributes to the vision and strategy for the retail security program, scales operations, and develops operational protocols, policies, and standards to create a cohesive, consistent global program. The position partners closely with cross-functional teams to execute the program and enhance its effectiveness. Responsibilities may include travel to support new retail locations. The role reports to the Director of Physical Security Operations.

Requirements

At least 5 years of experience in retail, security management, law enforcement, or a related physical security discipline, including direct experience supporting new store openings.
Expertise in developing and implementing physical security programs, particularly launching and scaling security operations for new retail locations.
Comprehensive knowledge of retail operations, vendor management, emergency management, fire/life safety, and incident and crisis response.
Proficiency with security technologies such as video surveillance, access control, incident management systems, and security operations centers.
Experience securing intellectual property and deploying physical security technical solutions.
Ability to manage security operations and personnel and deliver customer-focused retail security programs for new openings and ongoing operations.
Willingness and ability to travel up to 25%–50% to support program rollouts and engage with in-market Physical Security Operations teams supporting new store openings.
Skill in conducting physical security surveys and site visits and collaborating with Retail Leadership and on-site teams to launch new retail security programs.

Nice To Haves

Bachelor's degree or international equivalent.
Ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
Experience implementing responsible and ethical AI practices, including risk assessment, bias mitigation, and quality and accuracy reviews.
Ongoing AI skill development, such as prompt/context engineering or agent orchestration, and awareness of emerging AI technologies.
Success working with cross-functional teams in fast-paced environments while supporting new openings and strategic initiatives.
Experience communicating security plans, incident reports, and program updates in writing and presentations to cross-functional stakeholders at varying seniority levels, especially during new store launches and program development.
Track record of developing, managing, and delivering retail physical security programs for large organizations in complex environments, including new location launches.
Ability to identify and effectively manage physical security risks and multi-crisis situations, particularly during new store openings.
Established partnerships with external agencies and industry peers, and experience using those relationships to support new retail initiatives and strategic program development.
Experience supporting and executing strategic and operational plans for new retail openings and ongoing program enhancements.
At least 7 years of experience in retail or physical security, with a background in environments requiring 24/7 availability and direct involvement in new store openings.

Responsibilities

Develop and contribute to overall Retail strategy by setting and achieving security goals and objectives for new openings and ongoing operations, and implement global security standards, policies, procedures, best practices, and training to protect Meta's people, assets, and operations.
Lead and oversee the Retail Physical Security Program, integrating security operations into the program and engaging in-market Physical Security Operations teams early in projects and store openings.
Collaborate cross-functionally to execute Global Security strategies, compliance initiatives, and deployment of programs and tools; partner with Global Security and Retail leadership to mitigate risks, support stakeholders, and improve safety and security in retail environments.
Analyze threats, incidents, and activity trends with cross-functional teams; develop and implement location-specific security protocols and help operational teams proactively reduce risk and adapt to changing challenges.
Oversee contracts and operating budgets for new openings, including staffing, deployment, supplies, and other resources, to support operational readiness and sustainability.
Lead and participate in programming for new retail locations and high-priority projects, while supporting Physical Security Operations teams across sites.
Identify, develop, and implement organizational policies and procedures to mitigate risks to employees and assets at retail locations, including creating and refining playbooks and incident response plans.
Collaborate with Global Security Systems and Technology, Operations Center, Intelligence and Investigations, and Executive Protection teams to support new and existing retail locations.
Align retail locations with incident, emergency, and crisis management frameworks by implementing standardized protocols, training teams, coordinating drills, and reviewing and updating response plans.
Partner with cross-functional teams to anticipate, identify, and evaluate retail-environment opportunities and risks, ensuring ongoing risk management.
Develop and implement physical security plans for new retail locations, business lines, events, and other identified areas, and continuously enhance security measures at established sites.
Travel to support program rollouts and engage with in-market Physical Security Operations teams supporting new store openings.