Global Security Head of Retail

Meta•Menlo Park, CA

8d•$162,000 - $224,000

About The Position

Meta's Global Security team is seeking an experienced leader to support the Global Security Retail Program and the launch and growth of Meta's emerging retail business. The role supports the full program lifecycle, from opening new locations to deploying security teams for the first day of business. It calls for experience delivering security programs amid evolving priorities and timelines, and building and scaling programs to meet changing business needs. The role contributes to the vision and strategy for retail security, scales operations, and develops operational protocols, policies, and standards to create a cohesive, consistent global program. Close partnerships with cross-functional teams are central to executing the vision and enhancing the program. Responsibilities may include travel to support new retail locations and strategic meetings.

Requirements

12+ years of experience in retail, security management, law enforcement, or a related physical security discipline, including direct experience supporting new store openings.
Expertise in developing and implementing physical security programs, particularly launching and scaling security operations for new retail locations.
Knowledge of retail operations, vendor management, emergency management, fire and life safety, and incident and crisis response.
Proficiency with security technologies such as video surveillance, access control, incident management systems, and security operations centers.
Experience securing intellectual property and deploying physical security technical solutions.
Ability to manage security operations and personnel and deliver customer-focused retail security programs for new openings and ongoing operations.
Willingness and ability to travel up to 25–50% to support rollouts and work with in-market Physical Security Operations teams on new store openings.
Skill in conducting physical security surveys and site visits and collaborating with retail leadership and on-site teams to launch security programs.

Nice To Haves

Track record of developing, managing, and delivering retail physical security programs for large organizations in complex environments, including new location launches.
Ongoing AI skill development, such as prompt or context engineering and agent orchestration, and awareness of emerging AI technologies.
Experience implementing responsible and ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Established relationships with external agencies and industry peers and experience leveraging them for retail initiatives and strategic program development.
Ability to integrate AI tools to optimize or redesign workflows and deliver measurable impact, such as efficiency gains or quality improvements.
Experience supporting and executing strategic and operational plans for new retail openings and ongoing program enhancements.
Bachelor's degree or international equivalent.
Experience communicating security plans, incident reports, and program updates in writing and presentations to cross-functional stakeholders at varying seniority levels, particularly during store launches, program development, incidents, emergencies, and crisis response.
Ability to identify and effectively manage physical security risks and multi-crisis situations.
Success working with cross-functional teams in fast-paced environments on new openings and ongoing strategic initiatives.
Ability and experience integrating AI tools to optimize workflows and drive measurable impact while adhering to responsible AI practices.

Responsibilities

Develop and contribute to retail security strategy by setting and achieving goals for new openings and ongoing operations, and implementing global standards, policies, procedures, best practices, and training to protect people, assets, and operations.
Lead the Retail Physical Security Program, integrate security operations into the program, and engage in-market Physical Security Operations teams early in new projects and store openings.
Collaborate cross-functionally to execute Global Security strategies, compliance initiatives, and program and tool deployments; partner with Global Security and Retail leadership to mitigate risks and support stakeholders.
Analyze threats, incidents, and activity trends with cross-functional teams, and implement tailored protocols for retail locations to reduce risks and address evolving challenges.
Oversee contracts and operating budgets for new openings, including staffing, deployment, supplies, and other resources.
Lead and participate in programming for new retail locations and high-priority projects, and support Physical Security Operations teams across sites.
Develop and implement organizational policies and procedures to mitigate risks to employees and assets, including creating and refining playbooks and incident response plans.
Collaborate with Global Security Systems and Technology, Operations Center, Intelligence and Investigations, and Executive Protection teams to support new and existing retail locations.
Align retail locations with incident, emergency, and crisis management frameworks through standardized protocols, training, and regular drills.
Review and update response plans to maintain readiness and resilience, and support emergencies, crises, and incidents as appropriate.
Work with cross-functional teams to identify and assess retail-related opportunities and risks and maintain proactive risk management.
Develop physical security plans for new locations, business lines, events, and other identified areas, and improve security measures at established sites.