Global Sales Training Specialist

Armstrong Collective•Vancouver, BC

12d•CA$62,000 - CA$75,000•Hybrid

About The Position

The Global Sales Training Specialist reports to the Global Sales Training Manager and is a member of the Global Sales Operations team. This role is responsible for creating and delivering sales and service enablement processes, systems, and tools to Global Sales colleagues (Outside Sales and Reservations teams) to enable them to deliver life-changing experiences to guests and trade partners. The role focuses on delivering training initiatives to Global Sales team members and Travel Trade Partners, with an emphasis on building practical sales and service capabilities to help them achieve business objectives such as guest, revenue, conversion, efficiency, quality, guest, and employee satisfaction targets. Specific accountabilities include facilitating Global Sales team member onboarding and ongoing upskilling, collaborating on the Vacation Consultant Familiarization Program, contributing to the creation and maintenance of the department’s knowledge base, creating Sales Learning content (including various sales tools), Partner training, Partner Learning Journeys, and supporting the travel agent training platform (TRACKS).

Requirements

8-10 years’ sales experience with a minimum of 2 years focused on training in sales or travel industry professionals
Minimum 2 years of experience working in an inside or outside sales role
Advanced facilitation, communication and engagement skills in English.
Advanced organizational skills
Excellent verbal and written communication skills
Intermediate project management skills
Expert in the use of MS Office (especially PowerPoint)
Valid passport and driver's license are required

Nice To Haves

Post-secondary education in business and/or travel/tourism
University degree or diploma in Adult Education or related training and certification in Learning and Development is an asset
Minimum 2 years of experience in sales within travel industry
Familiarity with AI-powered learning tools and platforms and/or experience applying AI in training or enablement context is considered an asset.
Fluency in other languages is an asset.
Salesforce experience is an asset.

Responsibilities

Deliver, develop, and refine onboarding training for all new hires, focusing on company, values, products, sales processes, and soft skills to meet required competency targets.
Ensure statutory training requirements are met during the onboarding process.
Monitor and measure feedback and proficiency and skills readiness from Sales team members, managing the quality of onboarding training to identify opportunities.
Execute training programs including product education, sales and customer service behavioral skills development, designed to support skill application and on-the-job performance.
Continually support best practices for consistent, high quality, efficient, and repeatable performance, providing input on the continuous improvement of sales processes.
Suggest new training content based on feedback from team members, performance insights, and evolving business needs.
Assess readiness and adoption of skills learned by sales team members through performance reports, surveys, interviews, focus groups, and/or consultation with team members.
Deliver ad-hoc training for new process implementation, process improvement, or change management plans.
Coordinate with the Global Sales Training team and other sales team members on the design, creation, and/or maintenance of the department knowledge base.
Support the delivery of the annual Learning Journeys program, the Travel Trade familiarization trip program.
Ensure ongoing communications and collaboration with the Sales Team and Partners for alignment, effectiveness, and ROI.
Work with stakeholders to secure inventory and develop logistics plans for the Learning Journeys program.
Identify and implement opportunities for continuous improvement within the Learning Journeys program.
Manage costs to stay within the budget for the Learning Journeys program.
Participate in Learning Journeys to provide support for Sales Managers and Partners and assist in logistics and delivery if required.
Evaluate and prioritize new training requests based on business impact and partner needs.
Identify Global Webinar topics that reinforce product offering and improve partner selling effectiveness, aligned with corporate and department priorities.
Create and deliver Global Webinar series content (live and pre-recorded) that reinforces product knowledge and improves partner selling effectiveness across different time zones.
Develop and deliver training programs on Partner online booking options, product updates, and available technology tools.
Create and update various sales tools, such as sales presentations.
Identify, develop, and communicate new eLearning modules for the travel agent training platform.
Drive consistency and excellence in global sales training practices, focusing on effectiveness, scalability, and meaningful learner outcomes through standardization and leveraging emerging technologies, including AI.
Standardize and optimize training practices across global sales teams.
Leverage technology tools (such as automation and AI) and analytics to personalize learning, measure effectiveness, and continuously improve training delivery.
Integrate technology-driven solutions to streamline content development, delivery, and performance tracking.
Train and update AI models to evolve the employee, partner, and guest experience.
Enable sales employees and partners to confidently and effectively adopt AI tools in their day-to-day work.