Global Response Director
About The Position
At Medtronic, we are partnering across the industry to tackle systemic healthcare challenges with bold leadership. If you seek a challenging, energizing, and rewarding career that changes lives, we invite you to join our team. Become part of the next generation of life-changing medical technology, impacting patients worldwide. At Medtronic, we must work with a sense of purpose and ownership, knowing there is a human life on the other side of every decision. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. We are seeking a Director of Global Response to join Medtronic’s Global Security function within the Global Facilities & Security. Medtronic’s Global Security function is responsible for keeping our people, assets, and products safe and secure globally. In this hands-on, high-impact role, you will be the face and leader of Medtronic’s global response team – responsible for guiding Medtronic through its response to incidents, events, and crises. You will be accountable for managing Medtronic's response to facilities events – leveraging our Global Response Center, security incidents, threat investigations, and global crises as they arise. You will be the key point of reference for responding to any incident that impacts Medtronic’s staff, facilities, or ability to deliver our products – the face of our global response.
Requirements
- Bachelor’s degree and a minimum of 10+ years of experience in program management, operations, or workplace services within a large-scale corporate environment and 7+ years of managerial experience, OR an advanced degree with a minimum of 8 years of experience in program management, operations, or workplace services within a large-scale corporate environment and 7+ years of managerial experience.
- Demonstrated experience managing 24x7 incident response and managing executive-level crisis response.
- Proven track record of leading large-scale organizational transformations.
- Ability to influence and earn trust with a diverse set of stakeholders, including executive leadership.
- Must maintain a current and valid Passport, with the ability to travel internationally up to 20%.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- The employee is also required to interact with a computer, and communicate with peers and co-workers.
- U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Nice To Haves
- Exceptional analytical skills with the ability to use data (e.g., SQL, Power BI, or Tableau) to drive decision-making and uncover actionable insights.
- Strong "bias for action" with the ability to navigate ambiguity and deliver results in a fast-paced environment.
- Deep understanding of industry trends in security and facilities operations.
- Excellent communication and presentation skills.
Responsibilities
- Lead a global response function into the future with the focus on being the responsive function at Medtronic.
- Build a world-leading response program that protects the safety and security of our people and assets – regardless of location or time of day.
- Clearly define response operating procedures to ensure Medtronic responds to incidents in One Best Way – consistently, globally.
- Ensure thresholds are in place for the escalation of incidents to crises – again, ensuring Medtronic is as responsive as possible to global events
- Manage security vendors through a rigorous model; define service level agreements (SLAs) and hold partners accountable.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
