Global Relationship Manager
About The Position
Global Relationship Manager Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.
Requirements
- Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
- Certifications ITIL Foundation Certificate in IT Service Management - AxelosAxelos
- Business Consulting
- Client Relations
- Customer Relationship Management (CRM)
- Global Business Strategies
- Sales Forecasting
- Supplier Relationship Management
- English Language Proficiency - Advanced - C1
Responsibilities
- Develop and maintain relationships with CPG sales organizations and create effective go-to-market strategies to drive growth.
- Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.
- Lead the development of industry insights capabilities to enhance client value and inform business decisions.
- Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.
- Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.
- Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.
- Promote a culture of trust, respect, and transparency within both the team and client relationships.
- Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process.
- Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.
- Translate high-level strategies into executable plans that drive business success and customer satisfaction.
- Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital.
- Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.
- Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.
- Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.
Benefits
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
- Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
- Let’s build tomorrow together.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
