Global Relationship Manager- 3

Genpact • Chicago, IL

5d • Hybrid

About The Position

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Requirements

• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
• ITIL Foundation Certificate in IT Service Management - Axelos
• Customer Relationship Management (CRM)
• Financial Analysis Reporting
• Global Business Strategies
• Sales
• Sales Forecasting
• English Language Proficiency - Advanced - C1

Responsibilities

• Develop and strengthen relationships with CPG sales organizations, creating effective go-to-market strategies for business growth.
• Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
• Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
• Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
• Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
• Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
• Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
• Translate strategic vision into actionable plans that drive business success and customer outcomes.
• Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
• Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
• Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
• Develop and present business case studies that demonstrate the impact of Genpact’s value-sharing approach for both new and existing customers.

Benefits

• The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior