Global Receiving Manager

Moog Inc.•Aurora, IL

3d•Onsite

About The Position

The Global Receiving Manager oversees a global team responsible for the administration of commercial aircraft repair activities. This role ensures accurate execution of contractual obligations, timely processing of repair orders, and high-quality customer interactions. The Manager drives operational efficiency, compliance, and customer satisfaction while supporting business growth and continuous improvement.

Requirements

Bachelor’s degree in Business, Operations, or a related technical field (or equivalent experience) with minimum of 5 years of experience in customer service, contract administration, or repair operations or Associate’s degree with 7-10 years of experience.
At least 2–3 years of leadership or supervisory experience.
Strong understanding of contract management, order processing, and customer service principles.

Nice To Haves

Experience in aerospace, aviation, or manufacturing environments preferred.
Familiarity with repair/overhaul processes and AOG operations preferred.
Knowledge of export compliance and government documentation requirements preferred.

Responsibilities

Lead, coach, and develop a team of Senior Repair Administrators and support staff.
Set performance expectations, monitor productivity, and conduct regular performance reviews.
Foster a collaborative, customer-focused, and accountable team environment.
Identify training needs and support professional development initiatives.
Oversee the initiation and processing of repair and overhaul job orders.
Ensure accuracy and completeness of all repair-related documentation (quotes, orders, certifications, and transmittals).
Maintain oversight of pricing, terms and conditions, and contractual compliance.
Ensure all records, files, and logs are organized, updated, and audit-ready.
Act as escalation point for customer issues and ensure timely resolution.
Ensure team delivers professional, consistent, and credible customer communication.
Oversee the review and acknowledgement of purchase orders to confirm alignment with company proposals.
Collaborate with internal stakeholders to resolve discrepancies between customer orders and company terms.
Monitor and ensure adherence to delivery schedules and quoted turnaround times.
Drive prioritization and execution of AOG (Aircraft on Ground) requirements.
Establish and track key performance indicators (KPIs) including turnaround time, on-time delivery, and customer satisfaction.
Identify bottlenecks and implement process improvements to enhance efficiency and service levels.
Ensure compliance with government, regulatory, and customer-specific requirements.
Oversee preparation of export documentation and special certifications for international shipments.
Maintain adherence to internal policies, procedures, and quality standards.
Partner with operations, engineering, supply chain, and finance teams to ensure seamless execution of repair activities.
Support continuous improvement initiatives across the repair and contract administration functions.
Participate in strategic planning and operational reviews.

Benefits

great compensation package
bonus opportunities
401k matching
Employee Stock Purchase Plan (select locations)
Flexible Spending and Health Savings Accounts
Flexible paid time off
holidays
parental leave program
relocation assistance
Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Tuition Assistance
mentorship and coaching opportunities
leadership development and other personal growth programs
Warm, respectful, family-like environment driven by our 12 core values.
Multiple Employee Resource Groups led by our employees, open and welcoming to all.