Global Quality KAM Auto OEMs

Henkel group•Madison Heights, MI

9d•$120,000 - $155,000•Hybrid

About The Position

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel.

Requirements

Bachelor’s degree in engineering, Chemistry, Automotive Engineering, or a related technical discipline.
Minimum 5 years of experience in the automotive industry, including at least 2 years in quality management and/or customer-facing roles.
Strong analytical and problem-solving capabilities, with expertise in structured methodologies such as PDCA, A3, 8D, Six Sigma, and LEAN principles.
Working knowledge of automotive quality management systems and standards, including ISO 9001, IATF 16949, and Automotive Core Tools.
Demonstrated leadership, project management, and organizational skills, with a proven ability to drive continuous improvement, coach teams, and support cultural transformation.

Nice To Haves

Proficiency with SAP or similar ERP systems is preferred
Multilingual capabilities is a strong advantage (Spanish, German, or French)
Willingness to travel globally up to 30% are strong advantages.

Responsibilities

Serve as the primary Quality representative for assigned Global Key Accounts, ensuring customer expectations are clearly understood, represented internally, and aligned with Henkel’s capabilities and strategic objectives.
Build trusted partnerships with customers and internal stakeholders, including Global Business Managers, by driving performance reviews, aligning priorities, supporting new projects, and ensuring customer satisfaction.
Deploy and govern customer-specific quality requirements globally, ensuring effective integration across operations, functions, APQP activities, and business change initiatives.
Lead the resolution of critical customer quality issues, driving cross-functional and customer-facing teams through containment, root cause analysis, corrective and preventive actions (CAPA), and sustainable issue closure.
Establish robust quality performance management systems, including reporting, KPI tracking, risk identification, escalation processes, and proactive communication to protect Henkel’s business and reputation.
Drive continuous improvement and capability development, collaborating globally to strengthen quality competencies, standardize best practices, and enhance Henkel’s ability to meet current and future customer expectations.