Global Project Management Office (PMO) Manager

Delinea•Redwood City, CA

3d•$187,000 - $225,000•Onsite

About The Position

The Global PMO Manager will be responsible for running a Project Management Office and supporting services presales for strategic pursuits across multiple sales regions. The PMO Manager will focus on ensuring all projects are successfully sourced, launched and delivered using a ‘best-practice’ project management approach and delivered within the agreed scope, time, cost and quality. The PMO Manager will oversee, hire, and mentor PMO team resources. This hands-on role will develop or expand existing PMO processes and tools to utilize across the professional services project portfolio. The PMO Manager will build an effective global PMO function as a center of excellence focused on building a consistent and differentiated customer on-boarding approach. This role will report to the Vice President, Professional Services and be located in the United States.

Requirements

Solid organizational skills including attention to detail and multi-tasking. Must be organized, flexible and able to manage multiple initiatives simultaneously.
Excellent client facing and internal communication skills. Strong interpersonal, verbal and written communication, presentation, technical communication skills across all levels of the organization including executive leadership.
Knowledge of and success performing in a role within a Project Management Office for large programs.
Ability to assimilate and analyze information efficiently and effectively.
Experience in leading project teams and collaborating with team members.
Ability to apply project management knowledge to provide overall guidance to the PMO and project teams.
Skilled in MS Office, Smartsheets (preferred), Certinia PSA (preferred), and Confluence (preferred)
Experience in PAM security, IT security, network, and IoT technologies (preferred).
10 years serving in a client-facing services sales / delivery role.
Experience in areas of customer relationship management, financial management, contract admin and negotiation, policies and procedures, and/or program management.
Experience working with enterprise and strategic accounts (preferred).
Current PMP certification (preferred).
Must be within 45 minutes of a major regional airport (US based), with approximately 20% travel.

Nice To Haves

Smartsheets (preferred)
Certinia PSA (preferred)
Confluence (preferred)
Experience in PAM security, IT security, network, and IoT technologies (preferred).
Experience working with enterprise and strategic accounts (preferred).
Current PMP certification (preferred).

Responsibilities

Recruit, hire, mentor, and manage a team of 10-20 PMO resources including project managers and project coordinators.
Mentor and managed PMO resources to successfully execute Delinea professional services projects from start to finish, including areas of: Program / Project Planning, Risk mitigation strategies, Communication strategies and practices, Budgeting and financial controls.
Keep abreast of project progress and identify early warning signs of troubled projects; intervene and escalate as required.
Monitor the overall health and performance of Delinea’s PS project portfolio, leveraging reports and dashboards, including scope, schedule, quality, and budget.
Actively participate in customer-escalations, contributing to risk mitigation strategies and issue resolutions.
As the face of the PMO, attend Pre-Sales QBR / Client Meetings as appropriate for larger strategic engagements, to represent the PS value within the overall relationship.
Support and evolve the PMO center of excellence including establishment of best practices, processes, and tools aligned around PMI standards.
Support proper assignment of technical and non-technical resources to projects.
Serve as an escalation point for project and client-raised issues.
Perform quality assurance reviews on strategic, stalled, or troubled projects to identify issues and make remediation recommendations.
Identify and champion project management, project execution, and internal process improvements.