Global Program Management

Flex•Austin, TX

1d•Onsite

About The Position

Flex is hiring a Global Program Manager in Austin, Texas, to provide a common interface with the customer and across multiple sites. The role focuses on tactical execution affecting Flex’s strategic customer relationship, monitoring and reducing program risk, and maximizing program profitability. The position also leads and sponsors global customer FPLC projects, with sign-off responsibility at phase-gate reviews, and supports executive and PMO communications by translating complex information into clear materials for leadership audiences. The Global Program Manager coordinates quarterly customer business reviews, contributes to customer contract development and adherence, identifies account opportunities, and helps develop integrated sales proposals. The role works with operations and customers on cost-reduction plans, business-resumption plans, operational reviews, manufacturing strategies, and performance measurements. It also conducts customer senior-management CSMP reviews, tracks improvement actions, communicates results, and sets and resets customer expectations. The position reports to the VP Early Engagement & Launch Excellence. Relocation is not eligible, and sponsorship is not available.

Requirements

Bachelor’s or master’s degree.
10 years of experience in program administration, program management, or a related area.
Expert functional knowledge in relation to other functions and a complete understanding of the function and its relationship with related businesses.
Ability to read, analyze, and interpret common scientific and technical journals and financial reports.
Ability to respond to common customer inquiries or complaints.
Ability to effectively present information to internal and external executive management.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Responsibilities

Develop executive presentations, business updates, leadership communications, executive briefings, talking points, and written communications.
Translate complex information and data into clear, compelling messages and create content and storytelling for executive meetings, business reviews, town halls, and leadership discussions.
Collect, organize, and synthesize information across programs and initiatives with PMO and business leaders; communicate priorities, accomplishments, risks, and business outcomes.
Support leadership meetings by preparing agendas and materials and communicating follow-up actions.
Ensure consistency and quality across PMO communications and executive materials, and improve communication of the PMO’s strategy, value, priorities, and results.
Act as leader and sponsor for global customer FPLC projects and sign off at phase-gate reviews.
Coordinate and manage quarterly global customer business reviews.
Contribute to customer contract development and ensure contract requirements are adhered to by operations and customers.
Identify additional opportunities within a division, segment, or account and support integrated sales proposals.
Ensure cost-reduction plans are in place to meet customer targets.
Establish and manage business-resumption plans for all customer commodities.
Conduct operational reviews to ensure Flex and customer requirements are met.
Provide input into operational and manufacturing strategies that support customer business strategies.
Establish performance measurements for the Global PM Organization to maximize profit and reduce liability, including CSMP, KOI, and P&L measures.
Conduct CSMP reviews with customer senior management, ensure the schedule is followed, and ensure improvement actions are implemented and communicated to the customer.
Set and reset customer expectations.