Global Program Manager, Apple Financial Services

Apple • Cupertino, CA

1d

About The Position

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Financial Services (AFS) is a global financing organization supporting Apple customers across consumer, business, and education segments worldwide. Our mission is to enable Apple sales today and tomorrow through a platform of global funding partners and world-class innovative financial products. We are seeking a highly motivated, strategic leader to manage the End of Term Program for Apple Financial Services (AFS) customers globally. In this role, you will drive technology refresh and upgrade programs and operations for Consumer, Business, Education, and Channel customers — maximizing asset value recovery through a robust remarketing ecosystem. This is a high-impact commercial and operations role requiring strong business acumen, drive for results, and the ability to lead through influence across a worldwide organization.

Requirements

• Typically requires a minimum of 7 years of related experience
• Background in financial services, asset management, remarketing, leasing, or similar function
• Experience integrating financing programs with third-party resellers, negotiating commercial terms, and managing partner relationships across geographies
• Strong analytical and business modeling skills; Experience developing KPIs, assessing portfolio performance, modeling remarketing scenarios, and translating data into actionable insights
• Ability to plan, communicate, organize, and lead simultaneous projects with complex work streams across competing priorities, strategies, and timescales
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions
• Excellent collaboration and relationship building skills with the ability to influence cross-functionally, navigate partner organizational structures, and lead complex negotiations
• Outstanding communication and executive presentation skills
• Ability to travel domestically and internationally (~40%)
• Bachelor’s degree or equivalent experience

Nice To Haves

• 8+ years of related experience
• MBA or JD degree is a plus
• Deep expertise in re-engineering workflows and processes to improve efficiency, reduce friction, and drive better outcomes, particularly across end-of-term, asset disposition, or financing lifecycle operations
• Proven experience working across global, cross-functional teams and time zones
• Forward-thinking approach and tenacity to anticipate risks and proactively propose solutions
• Expert organizational skills and attention to detail

Responsibilities

• Lead and execute end-of-term program strategy globally, leading program operations and driving on-time technology refresh rates and maximizing leased asset recovery
• Manage end-of-term operations across both consumer financing programs (e.g., installment plans, trade-in integration) and B2B lease/financing portfolios, ensuring a consistent and seamless customer experience across all segments
• Select, onboard, and manage remarketing partners and device processing vendors to build a scalable global remarketing platform
• Proactively collaborate with Apple's sales teams, AFS funding partners, channel partners, and carriers to integrate AFS seamlessly into enterprise and education strategies
• Identify operational challenges, streamline end-of-lease processes, and develop business models that scale across regions
• Define, track, and report on key program metrics including refresh rates, asset recovery values, return rates, and partner performance across all segments
• Serve as the program ambassador for AFS refresh and upgrade initiatives, ensuring an excellent customer experience at every stage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior