Global Product Support Engineer 3
About The Position
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
Requirements
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Responsibilities
- Providing expert technical support to field engineers, technicians, and product support teams.
- Escalating product defects and reliability concerns to design and software engineering teams.
- Supporting customer installations, training, and highly technical customer issues.
- Collaborating across global teams to improve product quality, performance, and customer satisfaction.
- Delivering customer presentations, addressing escalations, and leading continuous improvement (CIP) and productivity projects.
- Working both independently and as part of a cross-functional team to solve complex technical problems.
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
