Global Product Support Engineer 2
About The Position
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical to resolving issues and ensuring satisfaction of Lam’s valued customers.
Requirements
- Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Responsibilities
- Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems.
- Perform analytical troubleshooting of technical problems to the component level.
- Performs complete installation/relocation start-up services.
- Troubleshoots equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
- Perform installations and/or relocations of equipment at customers’ sites.
- Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
- Assist in complex field modifications and updates as released in Engineering Change Notifications.
- Maintain records and reports as required to properly coordinate activities with supervisors and customers.
- Plan, manage, and execute projects of a limited scope and duration.
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
