Global Process Owner

QTS Data Centers•Duluth, GA

About The Position

The Global Process Owner (GPO) is accountable for the design, standardization, governance, and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively, consistently, and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process. The GPO operates within the enterprise GPO operating model, partnering closely with the functional leaders who own the management systems, executive cadences, and outcomes of the underlying work and the GPO Leader (who governs enterprise-wide process standards and consistency). This role ensures the process design, data, controls, and standards enable business outcomes, are decision-grade and scalable. The initial focus area for this role is the Equipment Lifecycle, which governs the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipment. This includes governance of process handoffs, decision points, controls, roles, and accountabilities across various stakeholder groups, as well as ownership of process requirements related to master data, process controls, metrics, reporting, and system integrations.

Requirements

Bachelor’s degree or equivalent experience
7-10+ years of experience in S&OP, supply chain, finance, operations, or enterprise planning, including experience leading cross-functional planning processes in complex organizations
5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management
Demonstrated success establishing governance, standards, controls, and KPIs in complex environments
Strong influence skills in matrixed organizations without direct authority
Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting
Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations
Ability to present findings and recommendations to executive stakeholder audiences
Familiarity with AI tools such as Microsoft CoPilot

Nice To Haves

Lean Six Sigma Black Belt or Green Belt from an accredited organization
Working knowledge of business intelligence and process mining tools (Tableau, Celonis, etc.)
Experience running Kaizen/rapid improvement workshops

Responsibilities

Own end-to-end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
Define and maintain the end-to-end global process design, scope and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards. Partner with business stakeholders to ensure business process designs effectively meet business objectives.
Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling. Establish and lead process council reviews to evaluate process performance, communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.
Manage intake, prioritization, sequencing and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
Hold sign-off authority on system changes that impact the end-to-end process. Partner with systems and data teams to translate process standards into system requirements and embedded controls. Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Define, maintain and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality and compliance. Clearly link process KPIs to overall QTS enterprise objectives.
Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities. Identify and remediate root causes affecting process health using data-driven decision making.
Drive prioritized process improvements that strengthen cycle time, quality, employee experience and profitability. Establish a mechanism for capturing and reporting value realization of process improvements.
Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.
Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
Reinforce disciplined planning behaviors and adherence to enterprise standards.

Benefits

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.
We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.
We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.