Global Payments Sr Technology Manager

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. In Global Payments, the Senior Technology Manager leads the strategy, modernization, and delivery of critical payment capabilities that support strategic enablement, regulatory, and external mandate initiatives across Global Payment Solutions. This role is responsible for building and leading high-performing engineering teams that deliver secure, resilient, and scalable technology solutions aligned to business and client outcomes. The Senior Technology Manager drives the evolution of the Payments Orchestration Platform through application modernization, cloud adoption, and architecture transformation initiatives while ensuring operational stability, regulatory compliance, and technology risk management. The role partners closely with Product Management, Architecture, Engineering, and business stakeholders to define technology roadmaps, establish delivery priorities, and execute against strategic objectives. The individual is accountable for end-to-end solution delivery, application health, engineering excellence, and the adoption of modern software development, DevOps, and Agile practices. This leader also provides technical direction across multiple initiatives, manages organizational capacity and talent development, and fosters a culture of innovation, collaboration, and continuous improvement. As an experienced technology leader, this role combines strong engineering and architectural expertise with people leadership and delivery accountability to drive solutions that advance the Global Payments technology strategy and enable the next generation of payment-processing capabilities.

Requirements

15+ years of experience delivering enterprise technology solutions, with demonstrated success leading large-scale application development, modernization, and transformation initiatives
Proven experience leading and developing high-performing technology teams, including talent management, coaching, organizational development, and strategic workforce planning
Deep knowledge of payments processing, payments orchestration platforms, and related business capabilities within a complex enterprise environment
Strong expertise in application architecture, solution design, and delivery of scalable, resilient, secure, and high-availability technology solutions
Hands-on knowledge of Core Java, Spring Framework, MuleSoft integration technologies, Oracle databases, CockroachDB, Redis, Coherence, Drools, Activiti and and OpenShift platforms
Experience leading cloud migration, platform modernization, and microservices transformation initiatives across large-scale enterprise applications
Strong understanding of software development lifecycle methodologies, including Agile, DevOps, CI/CD, testing strategies, release management, and change management processes
Demonstrated ability to establish technology strategy, create roadmaps, evaluate solution alternatives, and align technology investments with business objectives
Experience managing technology risk, regulatory requirements, audit engagements, security controls, and compliance activities within a highly regulated environment
Strong stakeholder management and communication skills, with the ability to influence decisions and build partnerships across business, technology, architecture, risk, and executive leadership teams
Experience managing multiple concurrent initiatives, balancing business priorities, technical debt, operational stability, resource capacity, and delivery commitments
Demonstrated analytical, problem-solving, and decision-making capabilities with the ability to lead teams through complex technical and organizational challenges

Nice To Haves

Experience supporting Global Payments, treasury, liquidity, or transaction processing platforms
Knowledge of containerization, cloud-native architectures, API management, event-driven architecture, and enterprise integration patterns
Experience working with large-scale modernization programs involving legacy platform transformation and cloud adoption
Experience leading geographically distributed teams and managing large portfolios of technology initiatives
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline, or equivalent work experience

Responsibilities

Lead the technology strategy, architecture roadmap, and modernization initiatives for the Payments Orchestration Platform, ensuring alignment with Global Payments business objectives
Manage and develop a high-performing engineering organization through talent acquisition, coaching, mentoring, performance management, and career development planning
Provide technical leadership for the design, development, and implementation of scalable, secure, and resilient payment solutions utilizing Java, Mule, Spring, Oracle, CockroachDB, OpenShift, Redis, Coherence, Drools, Activiti and cloud-native technologies
Drive cloud migration and platform modernization strategies
Partner with Product Managers, Architects, Engineers, and business stakeholders to translate strategic objectives and business requirements into technology solutions and delivery roadmaps
Oversee end-to-end solution delivery across multiple initiatives, ensuring adherence to architecture standards, software development lifecycle processes, Agile methodologies, and engineering best practices
Ensure compliance with risk, security, audit, regulatory, and governance requirements while proactively identifying and mitigating technology, operational, and delivery risks
Foster a culture of innovation, collaboration, inclusion, and continuous learning while promoting modern engineering, DevOps, and architecture practices across the organization
Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.