Global Payments Spec II Wire M-F 9:45am-6:45pm

Fifth Third Bank•Cincinnati, OH

12d

About The Position

Under general supervision, the Global Payments Spec II Wire performs critical monitoring, processing, and support functions for high-risk payment applications. The role processes incoming and outgoing high-dollar, time-sensitive wire transfers through the Fedwire and CHIPS networks, while supporting commercial clients and internal partners. It monitors payment activity for fraud and anti-money-laundering concerns, performs payment-related credit-risk assessments, and carries out government-mandated remittances in accordance with applicable regulations. The position is accountable for managing risk, following bank policies and procedures, supporting a positive customer experience, and escalating concerns and significant issues appropriately. The role works with internal payment and servicing systems to research and process transactions, respond to inquiries, and resolve payment issues. It also reviews operational procedures and recommends improvements, particularly in automation and efficiency. This position is based in Cincinnati, Ohio, and is scheduled Monday through Friday, 9:45 a.m. to 6:45 p.m.

Requirements

High school diploma or equivalent.
Two years of prior banking experience; experience in Global Payments is preferred.
PC skills, including familiarity with Windows, Microsoft Word, and Excel.
Excellent organizational skills.
Ability to function in a fast-paced environment.
Very good mathematical skills.
Ability to handle highly sensitive customer issues.
Ability to multitask.
Commitment to teamwork.
Proficiency with 10-key.
Ability to research, recognize, and solve problems.
Ability to handle fluctuating volumes.
Strong written and verbal communication skills.
Annual background and credit check is required for this high-risk area.

Nice To Haves

Prior banking experience in Global Payments is preferred.

Responsibilities

Process international and domestic inbound and outbound wire payments through internal payment origination networks.
Monitor inbound and outbound payment activity for fraud and anti-money-laundering concerns in accordance with federal regulations and procedures; escalate as needed to Bank Compliance or management.
Route international U.S. dollar wire payments to third-party international clearing banks as instructed by clients.
Provide email support and service to commercial clients requiring high-value wire transaction processing.
Analyze and execute defined payment-related credit-risk exceptions using internal applications and factors such as account balance, credit limits, bank exposure, and historical activity.
Execute government-mandated payment remittances in accordance with applicable federal regulations.
Support compliance with state and federal laws, rules, and regulations across the line of business.
Develop and maintain partnerships with internal sales and support teams and other internal customers.
Initiate payment-related research requests through the centralized problem-resolution tracking system.
Handle routine inquiries and confirmations for internal sales support and external customers.
Use multiple servicing systems for research and processing, including Mobius, MTS, CRM, ACE, SWIFT, EDI, and FTD.
Verify outbound funds transfers for fraud risk and customer-specific instructions.
Process daily work according to department procedures and bank policies.
Review operational procedures and methods and recommend improvements, emphasizing automation and efficiency.
Escalate significant system and servicing issues involving large-dollar or high-value customers.
Work efficiently with a low margin of error and collaborate proactively with the team to achieve shared goals.
Perform other duties as assigned.

Benefits

Comprehensive benefits designed to support employees and their families’ physical, financial, emotional, and social well-being.
Differentiated compensation offerings.

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